IVR

TouchPointCare Introduces TPC Transition Home to Help Hospitals Reduce Unplanned Readmissions

...op with continuous feed back to the hospital. TPC Transition Home combines a variety of technologies ranging from the telephone to internet based ivr systems to meet the unique transition follow-up needs of patients and their family/caregivers. This data centric yet personalized approach to dischar...

Moshi Names Independent Living Aids Exclusive Distributor in Blindness and Visual Impairment Field

...products that can benefit our clientele. The Moshi ivr Alarm Clock is a fantastic product that is sure to...commands from anywhere in the room. With advanced ivr technology that utilizes Neural Net and HMM phonetic speaker independent recognition software, the ivr alarm clock is able to recognize every user's voic...

Leading Healthcare Provider Signs Agreement With UCN for inContact

...3 markets. This new customer came to UCN to create a more efficient ivr (Interactive Voice Response) solution with call routing between two of the ...ced in contact center monitoring. "While inContact easily met their ivr needs, UCN successfully demonstrated the added value of our complete softwa...

CVS Caremark to Present Insights on Redefining the Consumer Health Care Experience at AHIP Institute 2008

...dherence -- Adherence Outreach -- Outreach calls from the pharmacy to encourage patients who have stopped their drug therapy to restart therapy -- ivr Refill -- Automated call reminders to patients to refill upcoming prescriptions CVS Caremark is also addressing the issue of rising costs through th...

Albert Einstein Healthcare Network Turns to InterviewDirect to Qualify Job Candidates

...idates for selected positions. InterviewDirect eliminates the historical inefficiencies of the manual phone screening process by leveraging telephone, ivr and Web technologies. Through InterviewDirect, applicants are asked a series of qualifying questions to determine whether or not to advance them in th...

Vocantas CallAssure provides hospitals with automated solution for post-discharge patient follow-up

...Vocantas Inc., a developer of advanced interactive voice response (IVR) solutions, today announced the general availability of Vocantas CallAssure, an ivr system (IVRS) optimized for use in the healthcare environment. CallAssure uses advanced computer telephony and speech technology to enable clinics and...

IVR in Medical Technology

CVS Caremark Study Finds Non-Adherent Heart Failure Patients Almost Twice as Likely to be Re-Hospitalized Within a Year

...n is a mail and retail based program designed to impact patient behavior through timely interventions that include face-to-face first fill counseling; ivr and Web refill reminders, renewals and pick-up prompts; outreach calls to potentially non-adherent patients from their local CVS pharmacist, to encour...

IVR in Biological Technology

Perceptive Informatics Reaches Key Milestone Marking 10 Million IVRS Interactions In Support of Clinical Trials

...alls, ClinPhone IVRS has managed over 250,000 calls for larger studies. The ivr system complements the ClinPhone Interactive Web Response System (IWRS) whi...esident, Perceptive Informatics. "Marking the 10 millionth call through our ivr system is a significant milestone, which demonstrates the confidence client...

Perceptive Informatics Enters License Agreement With EuroQoL Group to Provide Enhanced Standardization for ePRO Solution

... telephone, using Perceptive's ePRO solution in an ivr format. With 83 official language versions of EQ-5...on." "I believe that the availability of an ivr version of the EQ-5D is a significant breakthrough...between the EuroQoL Group and Perceptive since the ivr format provides a highly efficient option for EQ-5...

Technology spurs great service, full service, and self-service.

...ll amounts of data are gathered to deliver small amounts of data. For example, provide your telephone number to learn the status of your order. Note: ivr isnt the same as voice mail. It doesnt require talking to anyone or getting a call back. Self-service technologies continue to expand and improve ...