In the face of staff reductions, and the resulting pressure to do more with less, Thurber was able to get budget approval for the purchase of a software program which would automate the more time-consuming aspects of quality management and accreditation management. Nowadays, its not necessarily about cost savings, says Thurber, its more about time savings: because of staffing pressures, labs need to make better use of the staff they have.
From their initial assessment, the Lakeridge Health lab had an idea of the features they needed in Quality Management software. Categorizing those features in order of importance, Thurber set out to find a solution that met the labs needs.
The final choice: SoftTech Health Lab QMS
Ultimately, she chose a solution called the SoftTech Health Lab QMS (Quality Management System). A critical factor in the decision was user-friendliness. The SoftTech Health Lab QMS software has been received with enthusiasm by our staff, for two reasons: they understand immediately how to use it, and they also understand immediately how it will save them time on the job. Thurber also notes that the Lakeridge Health lab sought and found a solution that was both LIS-agnostic and instrument-agnostic: criteria which the SoftTech Health software met.
Along the way, Lakeridge Health experienced pre-and post-change effects which give rise to the following recommendations from the Lab: