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voiceTech Launches ServiceLink-Rx, the First Comprehensive Patient Communication Platform for Retail Pharmacies
Date:10/4/2011

VENICE, Fla., Oct. 4, 2011 /PRNewswire/ -- voiceTech, a leading systems integrator and technology services provider in the pharmacy industry for nearly 20 years, has announced the launch of ServiceLink-Rx, the industry's first comprehensive pharmacy-to-patient communication platform. ServiceLink-Rx was developed to meet the growing needs of retail pharmacies to proactively communicate with their customers by each customer's preferred technology method, including phone call, text, email or mobile application. Using ServiceLink-Rx, pharmacies can gain the competitive edge with an effective and economical way of sending customers automatic prescription reminders and other health information notices, including discounts and promotions.

The Internet and mobile devices give consumers many avenues to become informed before making their purchases, including medications. Pharmacy owners and executives therefore realize the necessity to communicate with their customers regularly and proactively. ServiceLink-Rx has been designed with the brainpower to analyze patient data and automatically determine when it's time to message a customer for one of many events, such as a prescription refill reminder. ServiceLink-Rx uses the customer's preferred delivery method (outbound call, email, text or mobile app), and sends the message. If the customer desires the refill, then using two-way integration with the pharmacy's computer system, ServiceLink-Rx will post the refill request directly to a work queue so the staff can fill the prescription.

"Our longevity in the pharmacy industry and number of strategic partners, including associations, GPOs and integrations with pharmacy technology companies, has given us a unique perspective into the needs of retail pharmacies," said Tim Garofalo, President and Founder of voiceTech. "To stay competitive with the national chains, our customers – both chains and independent pharmacies – need cos
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