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Varian Medical Systems Establishes Radiotherapy Training Center and Clinical Help Desk in Tokyo, Japan
Date:1/11/2012

evelop the skills for using Varian technology to deliver advanced treatments like intensity-modulated radiotherapy, image-guided radiotherapy, and stereotactic radiosurgery," Mr. Yamada said. "The new Help Desk will then provide them with phone and e-mail support, whenever questions come up as they use Varian technology to treat patients."

"The addition of a dedicated Help Desk service is in keeping with Varian's commitment to expanding our support for the clinical oncology community of Japan," added Jon Hollon, Varian's director of worldwide training and education.  "Whereas in the past customers needing assistance sometimes had to wait for a return call from an applications specialist, they now can access a dedicated team of highly trained product experts during local business hours."

Varian's new offices are located at 5-1 Kabutocho Nihonhashi, Chuo-ku, Tokyo.  The first class scheduled in the new training center will take place in February, and will focus on Varian's Eclipse™ treatment planning software.  Additional courses are scheduled for March, April, and May, covering Eclipse operations plus the ARIA® oncology information system for managing cancer treatments.

"In the future, we will work with our clinical partners in Japan to develop courses on quality assurance procedures, safety, and the newest clinical modalities," Mr. Hollon said.  "Radiotherapy use is on the rise in Japan, and our goal is to provide world-class education and customer support on a local basis.  The new training center in Tokyo will help us customize our services to the specific needs of Japanese clinicians, and enable them to obtain training without leaving the country."

The Tokyo project is the sixth such education and training center established by Varian globally, following similar initiatives in Las Vegas (USA), Beijing (China), Zug (Switzerland), Buc (France), and Mumbai (India).

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