Navigation Links
Varian Enables HIPAA Compliance and Optimizes Customer Service with the Axeda Machine Cloud

BOSTON, May 8, 2013 /PRNewswire/ -- Axeda Corporation, the leading provider of cloud-based service and software for managing connected products and delivering machine-to-machine (M2M) applications, today announced that Varian Medical Systems, a leading manufacturer of medical devices and software for treating cancer and other medical conditions, has deployed a new helpdesk customer service tool, SmartConnect Bridge, using Axeda Machine Cloud technology. 

SmartConnect Bridge  gives Varian's helpdesk staff direct access to hospital workstations, allowing them to remotely audit devices and applications, quickly diagnosis issues, and fix problems without having to send a technician to the site. By enabling direct, real-time access to customer workstations, the solution helps Varian efficiently solve machine issues while improving response time in emergency situations.

"Machine downtime anywhere is frustrating, but in a hospital it is especially problematic, as it can interfere with optimum patient experience," said Dan DuBeau , Program Manager at Varian. "With SmartConnect Bridge, we can we address urgent issues instantly – alleviating stress and providing the highest level of service possible."

SmartConnect Bridge also facilitates a quick and easy audit of machine updates – satisfying HIPAA requirements and enabling technicians to authenticate the customer and the machine. The solution matches the workstation's ID to Varian's database in SAP, allowing the help desk technician to identify the customer, even if the workstation has never been accessed by a Varian technician.

Connected Machines: What's Behind Adoption In a recent survey from INEX Advisors and Connected World Magazine, M2M adopters cited 'regulatory compliance' as the top strategic initiative driving their organization's investment in M2M.

"The medical device industry clearly demonstrates how real-time access to machine data can dramatically improve countless processes throughout an organization – beyond service, including compliance, finance, sales, and marketing," said John Carroll , CEO, The Service Council.  "By fully leveraging Big Machine Data, connected enterprises like Varian are providing world-class customer service while streamlining their own operations."

Both Varian and hospital IT staffs experienced impressive results in early pilots with SmartConnect Bridge, including:

  • Considerably reduced number of onsite service calls and travel, labor, and maintenance costs.
  • Faster response and remediation of machine issues – dramatically increasing machine uptime and improving satisfaction of hospital staff and patients.
  • Fast and easy workstation audits and access to SAP data – streamlining compliance with HIPAA regulations.
  • "Our initiative with Varian demonstrates the ways Axeda is working with customers and partners to find new ways to enable innovation," said Bill Zujewski , CMO and executive vice president for product strategy at Axeda.  "There is tremendous opportunity to add real value across a connected hospital environment."

    About Axeda
    Axeda provides the leading cloud-based service and software for managing connected products and implementing innovative M2M applications — significantly reducing the cost and complexity of connecting and remotely servicing the products of the world's leading companies. Axeda customers use its M2M application enablement platform to deliver innovative M2M solutions and optimize their business processes with data from their connected products.

    By relying on the Axeda® Platform to power their connected products, companies are transforming their business by improving customer satisfaction, reducing costs, and generating new sources of revenue. The M2M solutions behind these connected products range from remote service, fleet management, usage-based insurance, asset tracking, mHealth, and more. Join our developer community at: and learn more at InquiriesAxedaCatherine Purcell GryskaDan Carlson+1 508-530-5313+1 

    SOURCE Axeda Corporation
    Copyright©2012 PR Newswire.
    All rights reserved

    Related medicine technology :

    1. Array Announces Global Phase 3 Trial Evaluating MEK162 In Patients With Low-Grade Serous Ovarian Cancer
    2. UK Hospitals Order All Varian TrueBeam Radiotherapy Systems Offered Under Government Stimulus Program
    3. Varian Medical Systems Reports Results for Second Quarter of Fiscal Year 2013
    4. Cancer Experts Detail Advanced Radiosurgery Treatments for Lung Cancer Using Varian Medical Systems Technologies
    5. Varian Medical Systems Spotlights Industry-Leading Motion Management and Radiosurgery Technologies at ESTRO 2013 in Geneva
    6. Prostate Cancer Patient Receives First Treatment Using Latest Version of Vitesse Real-Time Brachytherapy Planning System from Varian Medical Systems
    7. Varian Medical Systems to Exhibit Flat Panel Detectors, X-Ray Tubes and Imaging Software Optimized for Digital Radiography at CMEF
    8. Varian Medical Systems Appoints Deepak "Dee" Khuntia M.D. Vice President of Medical Affairs
    9. EGEN, Inc. Announces a Phase I Clinical Trial for Advanced Ovarian Cancer
    10. Varian Medical Systems Schedules Mid-Year Review with Investors in New York
    11. Varian Medical Systems to Showcase Fast, Reliable, Wireless X-ray Image Detectors at the ECR Annual Meeting in Vienna Next Week
    Post Your Comments:
    (Date:11/25/2015)... 2015 Endo International plc (NASDAQ: ENDP ) ... President and CEO, will discuss corporate updates at the 27 ... New York on Wednesday, December 2, 2015 at ... Investor Relations, and then the link to the event. Participants ... time to visit the site and download any streaming media ...
    (Date:11/25/2015)... November 25, 2015 --> ... blood glucose devices was valued at $11,171.1 million in ... CAGR of 5.7% during 2015 - 2022. The global ... increasing prevalence of diabetes. In addition, the increase in ... also contributing to the growth of the market. Furthermore, ...
    (Date:11/25/2015)... 25, 2015  Mindray Medical International ... MR ), a leading developer, manufacturer ... today announced that it will hold ... shareholders at the Company,s Hong Kong office (FLAT/RM ... Edward West Road, Mongkok KL, Hong Kong) ...
    Breaking Medicine Technology:
    (Date:11/25/2015)... , ... November 25, 2015 , ... The McHenry County ... recent successful appellate decision obtained by Attorneys Francisco J. Botto and Alex C. Wimmer. ... Illinois Workers’ Compensation Comm’n, 2015 IL App (2d) 130884WC. , According to court documents, ...
    (Date:11/25/2015)... ... November 25, 2015 , ... SCOTTSDALE, AZ) - Today, ... in both surgical and non-surgical treatments, announced the expansion of his private practice ... Surgery. , Highly trained and nationally recognized for his natural approach, Dr. ...
    (Date:11/25/2015)... ... November 25, 2015 , ... In an ongoing Clinical ... Center (RMC) in Chicago, IL, UV Angel is evaluating the efficacy of its product ... intensive care units (totaling 30 beds) from May 2014 through October 2015 at a ...
    (Date:11/25/2015)... , ... November 25, 2015 , ... ... provide scholarships for people struggling with eating disorders as a result of the ... second annual event, held at Fox Run Golf Club in Eureka, will help ...
    (Date:11/25/2015)... ... November 25, 2015 , ... Privately owned Contract ... significant expansion of its current state of the art research, development and manufacturing ... to increase its manufacturing capacity as well as to support its clients’ growing ...
    Breaking Medicine News(10 mins):