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URAC Releases Revised Standards in Three of Its Industry-Leading Pharmacy Quality Management® Accreditation Programs
Date:12/21/2010

embers will be provided a high level of service and quality."

Employers, consumers, regulators and health plans can rely on URAC accreditation for identification of the gold standard in specialty pharmacy organizations and Health Plans, demonstrating their commitment to quality. Also, organizations having undergone URAC Accreditation consistently report the value it has brought in improving operations and enhancing regulatory compliance activities.

"URAC provides consumers and health plan sponsors with greater confidence that the companies managing their prescription service are dedicated to quality improvement," said J. Scott Reid, PharmD, SVP Specialty Pharmacy Operations, CVS Caremark.  "Optimizing medication use through delivery of pharmacy care will be the primary goals in continuing to increase the efficiency and effectiveness of health care in the future.  These programs can assure consumers that companies share the expertise and oversight that is necessary to manage complex treatment."

New performance measures in these products allow organizations to show employers and other purchasers quantitative results related to consumer engagement, cost effectiveness, and consumer and client satisfaction. These measures will address areas such as medication possession ratios to assist with medication adherence, dispensing rates for generic medications, timely resolution of complaints, consumer satisfaction rates, and call center performance.

"The Pharmacy Quality Alliance is pleased to work with URAC on the updated pharmacy standards and measures. Harmonization of measures, common terminology and the use of a standard and updated set of metrics is critically important as we move forward," said Laura Cranston, RPh, Executive Director, PQA, Inc.  "The collaborative relationship we have with URAC has been mutually beneficial."

URAC developed these standards in collaboration with its Pharmacy Accreditation Advisory Group, w
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SOURCE URAC
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