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TOA Technologies' mobile healthcare service solutions unite personalized service and efficiency to deliver an enhanced patient experience
Date:2/19/2013

ation to confirm caregivers visit their patients at the right time, and to the patient's satisfaction

Additionally, TOA will showcase two new solutions, which make its ETAdirect technology more accessible and powerful for the home healthcare and medical services industry.

  • ETAdirect Professional distills the predictive capabilities and powerful features of ETAdirect into a fast and easy-to-deploy package for health and medical services organizations of any size. With this solution, superior patient care is no longer only available to the largest organizations.
  • ETAworkforce, which enables direct integration between TOA's field service management solutions and Salesforce, closes the gap between the CRM system and care delivered in the field. Part of the ETAworkforce suite, SmartCareRequest for healthcare organizations optimizes productivity and streamlines record-keeping. It enables users to create care requests easily, schedule appointments intelligently and integrates seamlessly with Service Cloud tools. Generating a care order for a new patient – and associating multiple, recurring appointments with it – presents one of the most time-consuming tasks for home healthcare. SmartCareRequest simplifies the creation of a care request and enables scheduling and tracking of all related patient visits, regardless of their number or frequency.  

In December, TOA Technologies presented on the role of field service management within the changing landscape of the healthcare industry, the results of its contribution to the TM Forum eHealth Catalyst Project, "Optimizing the Virtual House Call." For more information about TOA's role in the project, visit http://www.tmforum.org/Optimizingthe
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