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Survey: Medicare Beneficiaries Oppose Mandatory Mail Drug Plans
Date:1/24/2013

know for sure when or if your drugs will arrive. Long waits on the telephone. Almost impossible to talk to a real person. I much prefer using a local pharmacy or chain pharmacy due to the past poor experiences with mail order."
  • "My rural postal delivery is made to a box 600 ft. from my house. Since delivery times are not consistent, I could not be alert to the prescription arrival. I cannot see the box from my house. I have experienced not receiving my mail order prescription when they were ordered in sufficient time. Thank God for my local pharmacist."
  • "I used mail order for a time. My order was lost. I had to get new prescriptions filled at a local pharmacy. I never received that lost order. I learned later, it went to a city with a similar name. Mail order was not worth the trouble it caused me. At times you need a prescription filled immediately and not have to wait days or weeks to receive it by mail."
  • Click here for more patient comments.
  • The findings of this survey echo those of other recent surveys. The J.D. Power and Associates 2012 U.S. Pharmacy Study showed satisfaction among mail order customers to be declining and significantly lower than customers of brick and mortar pharmacies. A 2012 Walgreens survey found that four out of five patients prefer to obtain their medications at a retail pharmacy over mail order. Some common patient complaints about mandatory mail order were portrayed in an online video entitled "Mail Order Madness" that has garnered thousands of vie
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    SOURCE National Community Pharmacists Association
    Copyright©2012 PR Newswire.
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