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Survey: Medicare Beneficiaries Oppose Mandatory Mail Drug Plans
Date:1/24/2013

waste that may be associated with mail order, auto-ship programs. They also provide services unique to the community such as offering same day home delivery or fulfilling patient-specific requests.  These services not only benefit the patient, they benefit the healthcare system by reducing the number of preventable, bad outcomes that often lead to costly hospitalizations or emergency room visits that drive up healthcare costs."

Other key findings from the survey responses include:

  • If required to use mail order, 55 percent of respondents were concerned about losing access to the pharmacist they trust.
  • Medication waste generated through mail order concerned 41 percent of respondents.
  • Four out of five seniors (83 percent) expressed opposition to mandatory mail order if it would force their community pharmacy to close. Beneficiaries also opposed mandatory mail order policies if there were a greater than 40 percent chance that the requirement would force the local pharmacy to close.
  • Among those who currently use either a voluntary or mandatory mail-order option, respondents indicated they speak to a mail-order pharmacist once every six months – just 2.1 times per year, on average.
  • Most respondents (57 percent) were personally familiar with mail order pharmacies, having used them at some point.

About one-third of respondents (35 percent) submitted handwritten comments in addition to their completed surveys, and 82.7 percent of these comments contained one or more concerns and/or negative attitudes toward mail order pharmacy. Comments included the following:

  • "I now am required to use a mail order pharmacy. Service is poor, we travel, they mail it to the wrong address (I give clear and precise directions on where drugs are to be mailed). You never
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SOURCE National Community Pharmacists Association
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