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Study Uncovers Key Activities and Resource Levels to Drive Success for Corporate Library Groups

CHAPEL HILL, N.C., March 15, 2013 /PRNewswire/ -- In today's environment of shrinking business resources, corporate libraries and information centers can find themselves under increasing pressure to justify their expenses and demonstrate their value to the companies that employ them. To respond successfully, library leaders need to know whether their activities are cost effective and whether they are spending in the areas that have the greatest impact for their customers.

Best Practices, LLC conducted this research to identify best practices, processes and quantitative benchmarks that libraries can use to compare their cost, staffing, scope, volume and methods of library services delivery with those provided at leading U.S. and multinational companies. The study, Corporate Library Services Benchmarks: Key Activities and Resource Levels, presents key staffing, services and resource benchmarks from leading organizations across different industries.

Key Topics

  • Services Offered
  • Budget Resources
  • Distribution of Funds Across Various Budget Categories
  • Cost Recovery Approaches
  • Sources of E-Content Budget
  • Number, Category and Functional Distribution of FTEs
  • Career Development Programs for Library Staff
  • Successful Measures of Value & Quality
  • Document Delivery Approaches
  • Organizational Structure
  • Reporting Relationships
  • Key Management Policies

Metrics Included in Report

  • Average Annual Cost of Operation
  • Average Number of FTEs
  • Total Daily Hours of Service Availability
  • Percentage of Company Population Served

This benchmarking research employed an online survey instrument that was designed to capture both quantitative and qualitative data. In all, 43 library leaders at 41 leading U.S. and multinational companies across nine different industries participated in the survey.

Go to to review a complimentary summary with samples of key metrics.

For more information on this study or other recent primary research studies, contact us at 919.403.0251 or at   


Best Practices, LLC is a leading benchmarking, consulting and advisory services firm serving biopharmaceutical and medical device companies worldwide. Best Practices, LLC's clients include all the top 10 and 48 of the top 50 global healthcare companies. The firm conducts primary research and consulting using its comprehensive proprietary benchmarking tools and analysis. The operational insights, findings and analysis form the basis for our Benchmarking Reports, databases and advisory services to support executives in commercial and R&D operations. Best Practices, LLC believes in the profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies.


SOURCE Best Practices, LLC
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