Navigation Links
Sentry Data Systems Expands Support Organization To Address Pharmacy Procurement Management And Compliance Needs
Date:9/10/2013

DEERFIELD BEACH, Fla., Sept. 10, 2013  /PRNewswire/ -- Sentry Data Systems, Inc., a leader in pharmacy procurement management and compliance solutions, announces the launch of its SentryOneSM Support Organization, a restructured department designed to provide customers with better access to help desk support, faster resolution of technical issues and improved solution results.

"Over the past several months, we discovered that our clients were using less than 20 percent of the power of our comprehensive pharmacy procurement management platform," says Travis Leonardi, CEO and founder of Sentry Data Systems. "By using only a fraction of the features and functionality of our Sentinel RCM™ and Sentrex™ products, customers were leaving significant potential savings on the table – and we wanted to change that. We saw an opportunity to improve system utilization and provide a significantly better value and return on investment for our customers with the SentryOne approach."

Customer feedback drove a complete restructuring and expansion of Sentry's customer operations team to provide more comprehensive training, improve the availability of phone support for user issues, and identify opportunities for each customer to maximize drug-cost savings throughout all hospital drug purchasing contracts, while adhering to their internal policies and procedures. The expanded team consists of more than 35 support professionals, divided into two teams.

The SentryOne Help Team provides immediate help-desk support, issue management, and resolution of complex technical issues. Product support specialists are available 9:00 a.m. to 9:00 p.m. Eastern time, Monday through Friday, to answer feature and functionality questions, assign issues to Tier 2 and Tier 3 support resources, and track resolution of existing cases. After hours, on-call support is available to handle emergency issues that may impact critical hospital services or patient safety.

The SentryOne Optimization Team consists of account managers who help customers identify risks and opportunities and utilize the full functionality of their Sentry software through quarterly business reviews, ongoing training and proactive support.

Both teams are led by Ramona Walls, Director of Client Services, who joined Sentry in July with more than 19 years of healthcare and operations experience. Walls has previously led client-facing sales and support organizations at Allscripts and CIGNA Healthcare in departments focused on EDI, EHR, implementation, revenue cycle and practice management.

"Currently, we're resolving more than 60 percent of all help desk tickets within 24 hours, and we will continue to improve that percentage," says Walls. "Our new approach promises specified resolution timelines for our customers, and we're managing to those timelines to ensure a quality customer service experience."

To ensure an environment of continuous service improvement, Walls is also implementing a periodic net promoter score survey, as well as customer interaction surveys after each closed support case.

About Sentry Data Systems

Located in Deerfield Beach, Fla., Sentry Data Systems, Inc. provides technology solutions that help hospitals address their three biggest challenges: reducing costs, managing compliance and producing better outcomes. More than 2,000 hospitals, integrated delivery networks (IDNs) and pharmacies across the country rely on Sentry's integrated platform for their analytics, procurement, drug utilization and compliance solutions. Since 2003, Sentry's solutions have processed millions of daily eligibility, financial, clinical, and pharmacy transactions, saving clients millions of dollars on more than 45 million patients.

Contact Information:
Karen Atkinson, Director of Marketing
Office: 800.411.4566 Ext. 2697
Mobile: 214.532.2552
Email: katkinson@sentryds.com


'/>"/>
SOURCE Sentry Data Systems, Inc.
Copyright©2012 PR Newswire.
All rights reserved

Related medicine technology :

1. Sentrys Business Intelligence Platform is Prepared for 340B GPO Policy Update Requirements
2. Sentrys Leadership in 340B Compliance Technology Featured at the Ninth Annual 340B Coalition Winter Conference
3. Sentry Expands Services under Direction of New Chief Pharmacy Officer, Dawn DeAngelo, BS PharmD
4. Sentry BioPharma Services Invests in Global Clinical Supply Services with -45C Freezer Expansion
5. Absorption Systems Scientists Publish Peer-reviewed Paper on a Key Drug Transporter
6. National Diabetes Volunteer Leadership Council (NDVLC) Urges FDA to Enforce Stringent Accuracy Standards for Blood Glucose Monitoring Systems
7. Global Endoscopy Systems Industry
8. Global Medical Laser Systems Industry
9. Global Medical Oxygen Systems Industry
10. John Ault Appointed Director of Business Development for MedTek Systems LLC
11. Market Research Reports: Biologics, Biosimilars, Bioseparation Systems for Biopharmaceutical Markets
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/11/2017)... Oct. 11, 2017  Hill-Rom Holdings, Inc. ("Hill-Rom") (NYSE: ... facility in Las Piedras, Puerto Rico ... blades. Following ... facility sustained minor structural damage, temporary loss of power ... have been completed, manufacturing operations have resumed, and the ...
(Date:10/4/2017)... Oct. 4, 2017  South Korean-based healthcare product Development ... aide "cprCUBE" on Kickstarter. The device will educate the ... arrests with better efficiency compared to the dated and ... feedback on efficacy of the compression for a more ... a goal to raise $5,000. ...
(Date:10/2/2017)... Fla. , Oct. 2, 2017  AllianceRx Walgreens ... company formed by Walgreens and pharmacy benefit manager Prime ... its new brand, which included the unveiling of new ... , as well as at a few other ... the new brand to patients, some of whom will ...
Breaking Medicine Technology:
(Date:10/13/2017)... (PRWEB) , ... October 13, 2017 , ... ... DevOps and Agile Software Development, has been awarded a contract by the Center ... Purchase Agreement (BPA) aims to accelerate the enterprise use of Agile methodologies in ...
(Date:10/12/2017)... ... 12, 2017 , ... CitiDent and San Francisco dentists, Dr. ... Oventus O2Vent technology. As many as 18 million Americans are estimated to suffer ... Oral appliances can offer significant relief to about 75 percent of people with ...
(Date:10/12/2017)... ... 2017 , ... The American College of Medical Informatics (ACMI) will present the ... Opening Session of AMIA’s Annual Symposium in Washington, D.C. AMIA’s Annual Symposium ... a pioneer in the field of medical informatics, this prestigious award is presented to ...
(Date:10/12/2017)... , ... October 12, 2017 , ... HMP , ... recipient of a 2017 Folio Magazine Eddie Digital Award for ‘Best B-to-B Healthcare Website.’ ... on October 11, 2017. , The annual award competition recognizes editorial and design excellence ...
(Date:10/12/2017)... (PRWEB) , ... October 12, 2017 , ... ... (HLA), the nation's first interactive health literacy software tool, and the Cancer Patient ... aspects of cancer patient education, today announce a new strategic alliance. , ...
Breaking Medicine News(10 mins):