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Prime Therapeutics receives highest rating in 2013 customer satisfaction survey

ST. PAUL, Minn., June 11, 2013 /PRNewswire/ -- Prime Therapeutics (Prime), a leading pharmacy benefit manager (PBM), has received the top rating for overall customer satisfaction for large pharmacy benefit managers who serve more than 20 million members according to a survey conducted by the Pharmacy Benefit Management Institute (PBMI).  The annual survey included responses from 396 U.S. plan sponsors representing more than 43.2 million members. 

"The top customer satisfaction rating clearly demonstrates Prime's dedication to helping employers and members get the best value and experience for their health care dollars," said Eric Elliott, president and chief executive officer at Prime Therapeutics.  "As a privately held, client-owned organization, we can truly align with our customers to execute on programs and services that benefit them in their markets and at the same time drive down overall costs."

Prime scored highest among competitors in its size group in the majority of service dimension categories, including "relationship oriented," "delivering on promised services" and "delivering on promised savings," despite manufacturer price increases.  Prime was also rated highest by plan sponsors as the most likely to be recommended as a PBM of choice.

"We spend incredible effort to deliver on our promises and ensure we are quantifying the value we are delivering for our customers" said Elliott. "The top customer satisfaction rating clearly proves that what we are doing is of huge value in the market."

PBMI is an independent organization that provides research-based education to help employers, health plans, and pharmacy benefit management companies develop and manage evidence-based and effective drug benefit programs. The PBMI annual customer satisfaction survey, which has been conducted for over 15 years, evaluates the quality of services of pharmacy benefit managers as a group and includes individual pharmacy benefit management profiles.

The complete PBMI PBM Customer Satisfaction Report is available for purchase at

About Pharmacy Benefit Management Institute
The Pharmacy Benefit Management Institute provides research and education to help health care benefit executives work with pharmacy benefit managers (PBMs) and other professionals to design prescription drug benefit programs. For PBMI news, visit

About Prime Therapeutics
Prime Therapeutics LLC (Prime) helps people get the medicine they need to feel better and live well. Prime manages pharmacy benefits for health plans, employers, and government programs including Medicare and Medicaid. The company processes claims and delivers medicine to members, offering clinical services for people with complex medical conditions. Headquartered in St. Paul, Minn., Prime serves more than 21 million* people. It is collectively owned by 13 Blue Cross and Blue Shield Plans, subsidiaries or affiliates of those plans. Prime has been recognized as one of the fastest-growing private companies in the nation. 

For more information, visit or follow @Prime_PBM on Twitter.

*Effective July 1, 2013.

SOURCE Prime Therapeutics
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