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Patient Satisfaction and Patient Education Increase When Hospitals Offer Interactive Technology
Date:3/8/2011

harged from the hospital.

The technology was also beneficial for hospital staff. Rather than constantly responding to minor patient requests in person, hospital caregivers were able to prioritize their responses based upon urgency or need. Minor questions were answered through the interactive monitors and more urgent requests were answered in person. The technology also gave hospitals real-time patient feedback and service alerts, which helped modify existing processes to improve patient satisfaction.

The white paper, titled "Enhancing the Patient Experience Through the Use of Interactive Technology," is available for download at http://www.theberylinstitute.org. You can also learn more about this white paper and other leading patient experience information at The Beryl Institute Patient Experience Conference on April 13-15, 2011. Visit http://www.theberylinstitute.org/?page=Conference for more information.

About The Beryl Institute:

The Beryl Institute serves as the professional home for stakeholders who recognize that the patient experience is an essential element in the execution and evaluation of healthcare performance. The Institute is committed to improving the patient experience, by serving as a reliable resource for shared information and proven practices, a dynamic incubator of leading research and new ideas and an interactive connector of effective leaders and dedicated practitioners. The Institute is uniquely positioned to develop and publicize cutting-edge concepts focused on improving the patient experience, touching thousands of healthcare executives and patients.

The Beryl Institute defines the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

You can follow The Beryl Institute on Linke
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