Navigation Links
Okuma America Chooses The Daniel Group To Provide Customer Service Research
Date:5/3/2012

CHARLOTTE, N.C., May 3, 2012 /PRNewswire/ -- Okuma America Corporation has selected The Daniel Group to provide customer service research and strategies for cultivating customer loyalty.

The Daniel Group helps companies in manufacturing, medical equipment, heavy equipment, trucking, and other industries improve their B2B customer service. Okuma America Corporation is the U.S. based affiliate of Okuma Corporation (6103: Tokyo Stock Exchange), a world leader in the development of computer numeric controls and machining technology.

The Daniel Group researches Okuma America's customer service through its ServiceConnect program. Through phone interviews, The Daniel Group identifies ways to enhance Okuma's value for customers, gives Okuma the ability to have ongoing, real-time accountability for service delivery, and uncovers any service execution issues so they can be corrected.

LinkConnect, The Daniel Group's proprietary online service, provides real-time feedback to Okuma America and a platform from which to get performance information for the company.

"We've always been attentive to customer feedback, but we hadn't found the right method to gather it and produce the best results until now," says Michael Lail, quality engineer with Okuma America. "We previously used web-based surveys. Getting results back was difficult, and customers didn't always write comments to tell us how they felt about a product or service.

"The founder of Okuma, Eiichi Okuma, used to say the complaint of one is worth more than the praise of many. That's how we improve, and why we're serious about getting feedback from every customer."

Founded in 1989, The Daniel Group provides strategy, research and customer loyalty services to business-to-business companies. Clients include 75% of the Caterpillar Inc. dealerships in North America. For white papers and information on customer retention strategies, see http://www.thedanielgroup.com or call 877-967-4242.


'/>"/>
SOURCE The Daniel Group
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Optimer Pharmaceuticals to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
2. Cochlear™ Americas Adds the Nucleus® Support App to its Mobile Service Offerings
3. Elsevier Selected as New Publisher of The American Journal of Geriatric Psychiatry
4. Hospira to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
5. Interim results of VITOBA™ (VImpaT® added to One Baseline AED) Study Presented at the 64th Annual Meeting of the American Academy of Neurology
6. Elekta, pioneer in treatment of cancer in brain disorders, to Move North America Headquarters to Atlanta
7. American Academy of Family Physicians Foundation Launches Cities for Life
8. American Association for Homecare Calls for Market-Based Alternative to Medicares Flawed Competitive Bidding Program
9. UCB Sponsors Data Presentations on Epilepsy and Vimpat® (lacosamide) C-V at the 64th Annual Meeting of the American Academy of Neurology
10. Stemline Therapeutics Announces Two Presentations of Direct Injection Synthetic Peptide Vaccine for Brain Cancer, Now Being Developed as SL-701, at the Annual Meeting of the American Association of Cancer Research (AACR)
11. Sunpeaks Ventures to Exhibit Clotamin at the first-ever Thrombosis and Hemostasis Summit of North America
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/27/2016)... May 27, 2016 Amarantus BioScience Holdings, ... developing products for Regenerative Medicine, Neurology and Orphan Diseases, today announced ... presenting at two upcoming investor conferences: SeeThru Equity ... Avenue, New York City , NY ... Marcum MicroCap Conference   Where: Grand Hyatt Hotel, ...
(Date:5/26/2016)... , May 26, 2016   ... software and analytics, network solutions and technology-enabled ... announced it entered into a strategic channel ... of outpatient software solutions and revenue cycle ... specialty hospitals and rehabilitation clinics to optimize ...
(Date:5/25/2016)... and GERMANTOWN, Maryland , May ... QGEN ; Frankfurt Prime Standard: QIA) today announced that ... with Therawis Diagnostics GmbH to develop and commercialize predictive assays ... market PITX2 as a marker to predict effectiveness of anthracycline ... "We are pleased to partner with Therawis, which ...
Breaking Medicine Technology:
(Date:5/27/2016)... ... ... With over 60 percent of acute stroke survivors being left unable to ... in the rehabilitation process has steadily increased. Ekso Bionics had been working to help ... stroke. , Ekso Bionics has now received clearance from the U.S. Food and Drug ...
(Date:5/27/2016)... ... 27, 2016 , ... In response to meager public awareness, ... of the plight of aphasia. In collaboration with the American Aphasia Association, a ... The link between stroke and aphasia is relatively unknown, but through collaboration with ...
(Date:5/27/2016)... , ... May 27, 2016 , ... Aimed at nurses ... interest stories, which come courtesy of leaders in the nursing and health care industry. ... leading advocates and associations—namely Abilene Christian University. , As the nursing industry is ...
(Date:5/26/2016)... ... ... Despite last week’s media reports hinting at a June rate hike after the Federal ... an interest rate increase, according to Rajeev Dhawan of the Economic Forecasting Center at ... Committee (FOMC) dot charts are of interest to the press for their noise potential,” ...
(Date:5/26/2016)... ... May 26, 2016 , ... Cabot Corporation, ... defective respirators, according to court documents and SEC filings. A jury has ... Tyler v. American Optical Corporation, Case No. BC588866, Los Angeles County, California. The ...
Breaking Medicine News(10 mins):