Navigation Links
Okuma America Chooses The Daniel Group To Provide Customer Service Research
Date:5/3/2012

CHARLOTTE, N.C., May 3, 2012 /PRNewswire/ -- Okuma America Corporation has selected The Daniel Group to provide customer service research and strategies for cultivating customer loyalty.

The Daniel Group helps companies in manufacturing, medical equipment, heavy equipment, trucking, and other industries improve their B2B customer service. Okuma America Corporation is the U.S. based affiliate of Okuma Corporation (6103: Tokyo Stock Exchange), a world leader in the development of computer numeric controls and machining technology.

The Daniel Group researches Okuma America's customer service through its ServiceConnect program. Through phone interviews, The Daniel Group identifies ways to enhance Okuma's value for customers, gives Okuma the ability to have ongoing, real-time accountability for service delivery, and uncovers any service execution issues so they can be corrected.

LinkConnect, The Daniel Group's proprietary online service, provides real-time feedback to Okuma America and a platform from which to get performance information for the company.

"We've always been attentive to customer feedback, but we hadn't found the right method to gather it and produce the best results until now," says Michael Lail, quality engineer with Okuma America. "We previously used web-based surveys. Getting results back was difficult, and customers didn't always write comments to tell us how they felt about a product or service.

"The founder of Okuma, Eiichi Okuma, used to say the complaint of one is worth more than the praise of many. That's how we improve, and why we're serious about getting feedback from every customer."

Founded in 1989, The Daniel Group provides strategy, research and customer loyalty services to business-to-business companies. Clients include 75% of the Caterpillar Inc. dealerships in North America. For white papers and information on customer retention strategies, see http://www.thedanielgroup.com or call 877-967-4242.


'/>"/>
SOURCE The Daniel Group
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Optimer Pharmaceuticals to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
2. Cochlear™ Americas Adds the Nucleus® Support App to its Mobile Service Offerings
3. Elsevier Selected as New Publisher of The American Journal of Geriatric Psychiatry
4. Hospira to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
5. Interim results of VITOBA™ (VImpaT® added to One Baseline AED) Study Presented at the 64th Annual Meeting of the American Academy of Neurology
6. Elekta, pioneer in treatment of cancer in brain disorders, to Move North America Headquarters to Atlanta
7. American Academy of Family Physicians Foundation Launches Cities for Life
8. American Association for Homecare Calls for Market-Based Alternative to Medicares Flawed Competitive Bidding Program
9. UCB Sponsors Data Presentations on Epilepsy and Vimpat® (lacosamide) C-V at the 64th Annual Meeting of the American Academy of Neurology
10. Stemline Therapeutics Announces Two Presentations of Direct Injection Synthetic Peptide Vaccine for Brain Cancer, Now Being Developed as SL-701, at the Annual Meeting of the American Association of Cancer Research (AACR)
11. Sunpeaks Ventures to Exhibit Clotamin at the first-ever Thrombosis and Hemostasis Summit of North America
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/18/2017)... , Sept. 18, 2017 EpiVax, ... of bioinformatics and immune engineering, today announced ... influenza A (H7N9) vaccine. ... to seasonal influenza and presents a challenge ... prior exposure to be effective. Using state-of-the-art ...
(Date:9/12/2017)... MOUNTAIN LAKES, N.J. , Sept. 12, 2017  Consumer reviews ... Embrace Hearing as the number one company for hearing ... Oticon™, ReSound™ and fifteen other brands. ... Embrace Hearing Named #1 by Consumers For Hearing Aids ... Embrace Hearing is an online store that ...
(Date:9/9/2017)... , Sept. 8, 2017 Dealmed Medical Supplies, ... supplier of medical equipment, supplies, drugs, vaccines, and specialty ... entered into an agreement to acquire Vantage Medical Supplies, ... in Holtsville, New York . ... supplying new and emerging medical practices, will operate under ...
Breaking Medicine Technology:
(Date:9/20/2017)... ... 2017 , ... “Finn Mouseson”: follows the exciting story of a mouse as ... sets out on a journey that will show that friends are to be gathered ... published author and illustrator, Melody Gersonde-Mickelson, who has earned a bachelor’s degree in Fine ...
(Date:9/20/2017)... , ... September 20, 2017 , ... “The Foggy Road to Moorwick”: the adventures of ... is the creation of published author, Jeanine Liston, a busy mother of five who used ... “I have been writing this book for over twenty years. It was a way ...
(Date:9/19/2017)... ... September 19, 2017 , ... ... Brazilian jiu-jitsu community have raised more than $15,000 in just a couple of ... professional submission grappling matches and world-class instructor seminars, organizers expect to double those ...
(Date:9/19/2017)... ... , ... Trusted debt-reduction firm CreditAssociates, LLC has announced two important milestones. To ... $835 million in resolved debt for its clients. , Credit card debt, unpaid hospital ... of debt settled by the company. With more than a decade of combined service ...
(Date:9/19/2017)... (PRWEB) , ... September 19, 2017 , ... ... announced the winners of the Entrepreneur Innovation Awards (EIA), held this past Thursday ... whom are Connecticut-based companies and entrepreneurs, presented their innovative project ideas to a ...
Breaking Medicine News(10 mins):