Navigation Links
Okuma America Chooses The Daniel Group To Provide Customer Service Research
Date:5/3/2012

CHARLOTTE, N.C., May 3, 2012 /PRNewswire/ -- Okuma America Corporation has selected The Daniel Group to provide customer service research and strategies for cultivating customer loyalty.

The Daniel Group helps companies in manufacturing, medical equipment, heavy equipment, trucking, and other industries improve their B2B customer service. Okuma America Corporation is the U.S. based affiliate of Okuma Corporation (6103: Tokyo Stock Exchange), a world leader in the development of computer numeric controls and machining technology.

The Daniel Group researches Okuma America's customer service through its ServiceConnect program. Through phone interviews, The Daniel Group identifies ways to enhance Okuma's value for customers, gives Okuma the ability to have ongoing, real-time accountability for service delivery, and uncovers any service execution issues so they can be corrected.

LinkConnect, The Daniel Group's proprietary online service, provides real-time feedback to Okuma America and a platform from which to get performance information for the company.

"We've always been attentive to customer feedback, but we hadn't found the right method to gather it and produce the best results until now," says Michael Lail, quality engineer with Okuma America. "We previously used web-based surveys. Getting results back was difficult, and customers didn't always write comments to tell us how they felt about a product or service.

"The founder of Okuma, Eiichi Okuma, used to say the complaint of one is worth more than the praise of many. That's how we improve, and why we're serious about getting feedback from every customer."

Founded in 1989, The Daniel Group provides strategy, research and customer loyalty services to business-to-business companies. Clients include 75% of the Caterpillar Inc. dealerships in North America. For white papers and information on customer retention strategies, see http://www.thedanielgroup.com or call 877-967-4242.


'/>"/>
SOURCE The Daniel Group
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Optimer Pharmaceuticals to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
2. Cochlear™ Americas Adds the Nucleus® Support App to its Mobile Service Offerings
3. Elsevier Selected as New Publisher of The American Journal of Geriatric Psychiatry
4. Hospira to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
5. Interim results of VITOBA™ (VImpaT® added to One Baseline AED) Study Presented at the 64th Annual Meeting of the American Academy of Neurology
6. Elekta, pioneer in treatment of cancer in brain disorders, to Move North America Headquarters to Atlanta
7. American Academy of Family Physicians Foundation Launches Cities for Life
8. American Association for Homecare Calls for Market-Based Alternative to Medicares Flawed Competitive Bidding Program
9. UCB Sponsors Data Presentations on Epilepsy and Vimpat® (lacosamide) C-V at the 64th Annual Meeting of the American Academy of Neurology
10. Stemline Therapeutics Announces Two Presentations of Direct Injection Synthetic Peptide Vaccine for Brain Cancer, Now Being Developed as SL-701, at the Annual Meeting of the American Association of Cancer Research (AACR)
11. Sunpeaks Ventures to Exhibit Clotamin at the first-ever Thrombosis and Hemostasis Summit of North America
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/30/2021)... ... March 29, 2021 , ... The University of Texas Health Science Center ... San Antonio Multispecialty and Research Hospital, a destination center for research and treatment of ... In a nod to the COVID-19 pandemic, the ceremony was held virtually. , William ...
(Date:3/30/2021)... ... March 29, 2021 , ... Iora Health ... primary care, has partnered with Devoted Health , one of the fastest-growing ... across Maricopa County and provides seniors with the highest-quality care and experience possible, ...
(Date:3/30/2021)... CITY (PRWEB) , ... March 29, 2021 , ... ... has joined the Vaccine Credential Initiative (VCI), a group bringing together leading health ... record of vaccination status, based on open, interoperable standards. By joining the VCI ...
Breaking Medicine Technology:
(Date:3/30/2021)... , ... March 29, 2021 , ... ... the 21st Century , A Virtual Workshop Presented by WCG FDAnews and Cerulean ... 4:30 pm EDT, https://wcg.swoogo.com/modern-sop-and-quality-systems , Are one’s SOPs written for the ...
(Date:3/30/2021)... ... March 29, 2021 , ... According to data released ... reproductive age (13-44) in need of publicly funded contraception live in counties impacted by ... Colorado’s 64 counties have lost some of their Title X resources. , The ...
(Date:3/30/2021)... ... March 29, 2021 , ... Health Literacy Innovations (HLI), a ... confusion due to low health literacy today announces a new partnership with the ... work with ACAP’s member Safety Net Health Plans, those that provide comprehensive health ...
(Date:3/30/2021)... ... ... Dr. Colin Campbell is proud to announce the 1 year anniversary in their new state ... internal medicine and is a primary care specialist who has been practicing for 23 years. ... keep South Jersey healthy one patient at a time. , “Over the past year, Dr. ...
(Date:3/30/2021)... ... March 30, 2021 , ... The COVID-19 ... and survivors; their families; and their caregivers. Crossroads4Hope is addressing the needs of ... emotional support system, MyGo2Support, which meets needs of people impacted by cancer, no ...
Breaking Medicine News(10 mins):