Navigation Links
Okuma America Chooses The Daniel Group To Provide Customer Service Research
Date:5/3/2012

CHARLOTTE, N.C., May 3, 2012 /PRNewswire/ -- Okuma America Corporation has selected The Daniel Group to provide customer service research and strategies for cultivating customer loyalty.

The Daniel Group helps companies in manufacturing, medical equipment, heavy equipment, trucking, and other industries improve their B2B customer service. Okuma America Corporation is the U.S. based affiliate of Okuma Corporation (6103: Tokyo Stock Exchange), a world leader in the development of computer numeric controls and machining technology.

The Daniel Group researches Okuma America's customer service through its ServiceConnect program. Through phone interviews, The Daniel Group identifies ways to enhance Okuma's value for customers, gives Okuma the ability to have ongoing, real-time accountability for service delivery, and uncovers any service execution issues so they can be corrected.

LinkConnect, The Daniel Group's proprietary online service, provides real-time feedback to Okuma America and a platform from which to get performance information for the company.

"We've always been attentive to customer feedback, but we hadn't found the right method to gather it and produce the best results until now," says Michael Lail, quality engineer with Okuma America. "We previously used web-based surveys. Getting results back was difficult, and customers didn't always write comments to tell us how they felt about a product or service.

"The founder of Okuma, Eiichi Okuma, used to say the complaint of one is worth more than the praise of many. That's how we improve, and why we're serious about getting feedback from every customer."

Founded in 1989, The Daniel Group provides strategy, research and customer loyalty services to business-to-business compani
'/>"/>

SOURCE The Daniel Group
Copyright©2010 PR Newswire.
All rights reserved

Page: 1 2

Related medicine technology :

1. Optimer Pharmaceuticals to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
2. Cochlear™ Americas Adds the Nucleus® Support App to its Mobile Service Offerings
3. Elsevier Selected as New Publisher of The American Journal of Geriatric Psychiatry
4. Hospira to Present at the Bank of America Merrill Lynch 2012 Health Care Conference
5. Interim results of VITOBA™ (VImpaT® added to One Baseline AED) Study Presented at the 64th Annual Meeting of the American Academy of Neurology
6. Elekta, pioneer in treatment of cancer in brain disorders, to Move North America Headquarters to Atlanta
7. American Academy of Family Physicians Foundation Launches Cities for Life
8. American Association for Homecare Calls for Market-Based Alternative to Medicares Flawed Competitive Bidding Program
9. UCB Sponsors Data Presentations on Epilepsy and Vimpat® (lacosamide) C-V at the 64th Annual Meeting of the American Academy of Neurology
10. Stemline Therapeutics Announces Two Presentations of Direct Injection Synthetic Peptide Vaccine for Brain Cancer, Now Being Developed as SL-701, at the Annual Meeting of the American Association of Cancer Research (AACR)
11. Sunpeaks Ventures to Exhibit Clotamin at the first-ever Thrombosis and Hemostasis Summit of North America
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/17/2014)... 17, 2014 , ... a hub of information concerning the biopharmaceutical Group,s national and ... further addition to the recently launched institutional website that is ... been enriched by a new chapter in the fascinating story ... richly detailed and panoramic hub on the world of clinical ...
(Date:12/17/2014)... , Dec. 17, 2014  RXi Pharmaceuticals Corporation ... focused on discovering, developing and commercializing innovative therapies ... today announced completion of enrollment in its first Phase ... 3-month observations confirmed the 1-month findings that were ... Logo - http://photos.prnewswire.com/prnh/20130917/NE80755LOGO , ...
(Date:12/15/2014)... 2014 Registreer nu via  http://bit.ly/ag8Sypm14de ... 20. Februar sind alle akkreditierten pharmazeutischen Patientenversorgungsakten-Firmen ... PARTNER PROGRAMM ™ 2015 in ... Diese Tagung soll dazu beitragen, der Aegate ... neue profitablen Unternehmensdienstleistungen, die für Apotheken und ...
Breaking Medicine Technology:Dompé Offers a New "Window" on the World of Scientific Research, with the http://www.dompetrials.com Website, Dedicated to Clinical Trials 2Dompé Offers a New "Window" on the World of Scientific Research, with the http://www.dompetrials.com Website, Dedicated to Clinical Trials 3RXi Pharmaceuticals Announces Sustained Effect of RXI-109 at Three Months Post Scar Revision Surgery and the Completion of Enrollment for its Phase 2a Trial RXI-109-1301 2RXi Pharmaceuticals Announces Sustained Effect of RXI-109 at Three Months Post Scar Revision Surgery and the Completion of Enrollment for its Phase 2a Trial RXI-109-1301 3RXi Pharmaceuticals Announces Sustained Effect of RXI-109 at Three Months Post Scar Revision Surgery and the Completion of Enrollment for its Phase 2a Trial RXI-109-1301 4RXi Pharmaceuticals Announces Sustained Effect of RXI-109 at Three Months Post Scar Revision Surgery and the Completion of Enrollment for its Phase 2a Trial RXI-109-1301 5Symposium über Aegates Ecosystem-Partner-Programm für sichere Medikamente vom 19. - 20. Februar 2015 in Amsterdam 2
... May 25, 2011 Spa & Resort/Medical Aesthetics ... client offerings for spa and salon owners.  These new ... taking place June 28-29 at the Jacob K. Javits ... & Resort/Medical Aesthetics Expo gives spa, aesthetic and wellness ...
... CYBX ), a global leader in epilepsy management, ... Healthcare Conference on Wednesday, June 8, 2011, in New York. ... Chief Financial Officer, will speak to the attendees of the ... of the presentation can be accessed by clicking on the ...
Cached Medicine Technology:Spa & Resort/Medical Aesthetics Expo Platforms Unique Exhibitor Offerings 2Spa & Resort/Medical Aesthetics Expo Platforms Unique Exhibitor Offerings 3Spa & Resort/Medical Aesthetics Expo Platforms Unique Exhibitor Offerings 4Spa & Resort/Medical Aesthetics Expo Platforms Unique Exhibitor Offerings 5
(Date:12/19/2014)... December 19, 2014 Slone ... diagnostic, personalized medicine, healthcare information technology, and laboratory ... position of Chief Operating Officer. The announcement comes ... marked by a strengthened presence in Boston and ... "Leslie lives and breathes the client experience," said ...
(Date:12/19/2014)... This is a professional and in-depth study on ... a focus on the Chinese market. The report provides ... manufacturers and is a valuable source of guidance and ... , Firstly, the report provides a basic overview of ... Then, the report explores the international and Chinese major ...
(Date:12/19/2014)... 2014 The Hermitage Club at ... Southern Vermont’s Deerfield Valley, announced today that it has ... rock songs. , Three time Grammy Award Winner ... concert followed by a trail naming ceremony. Hermitage Club ... include: “I’m Alright” the theme song for the movie ...
(Date:12/19/2014)... A new study suggests a possible link between certain ... night sweats -- and higher rates of hip fractures ... menopause, affecting about 60 percent of women. The hormonal ... they then face a higher risk of weakened bones ... moderate or severe menopausal symptoms are more likely to ...
(Date:12/19/2014)... HealthDay Reporter THURSDAY, Dec. 18, 2014 (HealthDay ... high levels of air pollution late in pregnancy may have ... Researchers found that of nearly 1,800 U.S. women who ... most air pollution during pregnancy were twice as likely to ... the third trimester, specifically, showed the strongest correlation to autism ...
Breaking Medicine News(10 mins):Health News:Slone Partners Promotes Leslie Loveless to Chief Operating Officer 2Health News:Gliquidone Industry Global and China Analysis for 2019, Now Available at ReportsnReports.com 2Health News:Gliquidone Industry Global and China Analysis for 2019, Now Available at ReportsnReports.com 3Health News:Gliquidone Industry Global and China Analysis for 2019, Now Available at ReportsnReports.com 4Health News:Gliquidone Industry Global and China Analysis for 2019, Now Available at ReportsnReports.com 5Health News:Gliquidone Industry Global and China Analysis for 2019, Now Available at ReportsnReports.com 6Health News:The Hermitage Club Officially Names Four Ski Trails after Iconic Rock Songs by Grammy Award Winner Kenny Loggins 2Health News:Severe Hot Flashes During Menopause May Raise Hip Fracture Risk Later: Study 2Health News:Smog Exposure During Pregnancy Linked to Autism Risk 2Health News:Smog Exposure During Pregnancy Linked to Autism Risk 3
... Feb. 6 Texas Health Presbyterian Hospital Dallas is ... implement an intensivist program that puts the care of ... physicians, who directly oversee patient care in the ICU ... hospital."The traditional model is to have pulmonologists and other ...
... Day is a special,holiday that celebrates the love a ... when the person you love is in pain? Sometimes ... treatment or intervention. Choices like,these, that are seemingly void ... loving gestures a person can give another. The emotional ...
... DNA variant, researchers say , , FRIDAY, Feb. 6 (HealthDay ... copy number variants may play a role in schizophrenia, ... a sharp change of direction in genetics research on ... have identified dozens of genes and single nucleotide polymorphisms ...
... Therapy at Significant Health Risk Due to Dangerously High ... (Nasdaq: MASI ), the inventor of Pulse ... announced that a new study presented at the Society ... providers should consider routine screening with Masimo Rainbow SET ...
... Bois Launch Year-Long Heart Disease Awareness CampaignGEYSERVILLE, Calif., Feb. ... WomenHeart and Clos du Bois Winery today announced they ... heart disease awareness and prevention with the launch of ... of a year-long campaign to raise $100,000 to defeat ...
... in the United States, with many children becoming overweight ... of preschoolers in center-based programs is also on the ... conventional wisdom, preschoolers don,t move around a lot, even ... interdisciplinary team of researchers at the University of South ...
Cached Medicine News:Health News:Texas Health Dallas' New Intensivist Program Puts Critical-Care Specialists in the ICU - All the Time 2Health News:Not Celebrating on Valentine's Day? 2Health News:Not Celebrating on Valentine's Day? 3Health News:Genome Study Points to New Culprit for Schizophrenia 2Health News:New Clinical Study Presented at the Society for Critical Care Medicine Shows Value of Pulse CO-Oximetry(TM) to Identify Acquired Methemoglobinemia 2Health News:New Clinical Study Presented at the Society for Critical Care Medicine Shows Value of Pulse CO-Oximetry(TM) to Identify Acquired Methemoglobinemia 3Health News:New Clinical Study Presented at the Society for Critical Care Medicine Shows Value of Pulse CO-Oximetry(TM) to Identify Acquired Methemoglobinemia 4Health News:New Toast to Women Website to Raise $100,000 for Women With Heart Disease 2Health News:New Toast to Women Website to Raise $100,000 for Women With Heart Disease 3Health News:Amid rising childhood obesity, preschoolers found to be inactive 2
Honing compound for knife sharpening, 6 grams net...
Conversion kit that has 1 - 15 micron feed screw with 1 micron increments for fine cutting (factory fitted)...
Knife sharpening kit...
... is necessary to cool a specimen below room ... to most microtomes and will permit specimen cooling ... conditions. The equipment consists of a cooling stage ... best suited for operation with a base sledge ...
Medicine Products: