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Ochsner Health System Dramatically Improves Efficiency Using Hyland Software's OnBase Solution

CLEVELAND, June 27, 2012 /PRNewswire/ -- The cost of manually processing paper is time-consuming, error-prone, and very expensive. Ochsner Health System knows these facts all too well. The health system relied completely on paper to process the nearly 300,000 invoices that come into the accounts payable (AP) department every year. Ochsner needed a more efficient way of handling documents in order to bring better insight into the Accounts Payable process. Ochsner implemented OnBase, Hyland Software's enterprise content management (ECM) solution because it fulfilled the AP department's need for paperless document management now, with the ability to scale to enterprise in the future.

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"Our AP department was knee deep in paper. Invoice processing employees were overwhelmed with the amount of paper and the drawn-out manual tasks associated with it," said Stacy Bundrick, vice president of accounting. "The process has been completely redesigned electronically with OnBase."

Using scanners and OnBase Workflow, invoices are automatically indexed with data from Ochsner's Lawson ERP and routed to the appropriate processing employee. Employees have instant access to the invoice from their cue when they get to their workstation.

"OnBase has brought two major improvements to our process. First, our employees' productivity has increased dramatically. Since the implementation of OnBase, our AP department has seen close to a 25% increase in overall productivity.   Second, we now have insight to track and catalog invoices. We know exactly where they are instead of wasting time searching multiple places. It's been a win-win solution for our staff and they couldn't be happier with the new process," Bundrick said

As healthcare organizations are looking to do more with less, they are taking a consolidated approach to IT by connecting systems to achieve that goal. "Ochsner was able to gain more value from its Lawson ERP solution by integrating it with OnBase," said Dan West, Hyland's manager of healthcare solutions. "Now employees are able to process more invoices faster because a manual, redundant process is now electronically automated . Employees can now focus on other high value tasks because OnBase manages invoices, performs data validation and automatically routes invoices to the appropriate employee."

Ochsner is planning to scale its ECM solution by building more workflows to streamline the invoice approval process. For more information about Hyland's AP solution, visit

About Hyland Software
For more than 20 years, Hyland Software has been dedicated to meeting organizations' needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

Tailored for departments and comprehensive for the enterprise, OnBase is designed to grow with organizations, whether it chooses an on-premises or software as a service (SaaS) model. With more than 10,800 lifetime customers, a partner network of more than 300 Authorized OnBase Solution Providers, customers in 63 countries and offices on four continents, Hyland Software is one of the most viable vendors in the ECM market today. For more information about Hyland Software's ECM solutions, please visit

About Ochsner Health System
Ochsner Health System is southeast Louisiana's largest non-profit, academic, multi-specialty, healthcare delivery system with eight hospitals and over 38 health centers in Louisiana. Ochsner has been named the Consumer Choice for Healthcare in New Orleans for 16 consecutive years and is the only Louisiana hospital recognized by U.S. News and World Report as a "Best Hospital" across seven specialty categories. Ochsner employs more than 13,000 employees, over 850 physicians in over 90 medical specialties and subspecialties and conducts over 300 clinical research trials annually. Ochsner Health System is proud to be a tobacco-free environment. For more information, please visit and follow us on Twitter and Facebook.

Media contact:
Megan Klingshirn


SOURCE Hyland Software
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