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New Survey: Walgreens' Customers Flock to Independent Pharmacies
Date:3/15/2012

h a Walgreens in their area say former Walgreens' customers are more satisfied with their new pharmacies. By a 59 to 2 percent margin, independent pharmacists with a Walgreens in their area say former Walgreens' customers are more satisfied with their new pharmacies (13 percent say they are just as satisfied and 25 percent do not know).

3. Independent pharmacists say they have benefited from the Walgreens contract dispute by a two-to-one margin. These pharmacists say independent pharmacies have benefited by a 50 to 24 percent margin, including a 57 to 22 percent margin among independent pharmacists with a Walgreens in their area.

4. Nearly all independent pharmacists say pharmacy customers have adequate access to pharmacies in their area. Independent pharmacists say customers in their area have adequate access to pharmacies by a 98 to 2 percent margin overall, including a 99 to 1 percent margin among pharmacists with a Walgreens in their area.

PCMA represents the nation's pharmacy benefit managers (PBMs), which improve affordability and quality of care through the use of electronic prescribing (e-prescribing), generic alternatives, mail-service pharmacies, and other innovative tools for 216 million Americans.

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SOURCE Pharmaceutical Care Management Association
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