Navigation Links
New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations
Date:5/16/2013

SALT LAKE CITY, May 16, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a fast-growing prescription fulfillment service selected inContact to support more than 300 contact center agents to fulfill inbound customer orders.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Having evaluated both a premise and cloud solution, the company concluded that inContact's cloud platform provided the functionality and the scalability it required. inContact will deliver cloud Automatic Call Distribution and Workforce Management for 150 agents in a traditional call center as well as another 150 work at home agents—with expected growth in the remote agent model.

"When time, scale and location are the priorities, there's no comparison between premise and cloud," said Paul Jarman , CEO of inContact. "Premise takes too long to implement and involves a big upfront investment. We're seeing momentum in the cloud because we can now deliver the functionality and the agility, within a cost model that makes sense in rapidly changing industries."

Jarman continues: "The healthcare industry is transforming every day. New players are entering the market and the established companies are finding the need to interact with customers via a multitude of channels. inContact is in the right time and the right place to support multi-channel customer care via the cloud for many different service companies in health and wellness."

Additional Information

About inContact
inContact (NASDAQ:  SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.


'/>"/>
SOURCE inContact
Copyright©2012 PR Newswire.
All rights reserved

Related medicine technology :

1. Erectile Dysfunction More Common in Men Who Regularly Take Prescription Painkillers
2. Prescription Drug Abuse - Its Not What the Doctor Ordered: Georgia Prevention Initiative Awareness Campaign
3. PCMA: Drugstore Lobbys Bill Would Raise Prescription Drug Costs, Increase Wasteful Spending
4. CVS Caremark Offers Advice on Proper Management, Storage and Disposal of Medications in Light of New Study on Teen Abuse of Prescription Drugs
5. Former NBA Champion John Salley Partners With Watertree Health To Promote Free Prescription Discount Card
6. Kaiser Permanente Study Finds Varied Reasons Why Patients Do Not Fill their Initial Statin Prescriptions
7. Cardinal Health Foundation Invites Local Non-profit Organizations To Apply For Grants To Prevent Prescription Drug Abuse
8. National Study: Teen Misuse and Abuse of Prescription Drugs Up 33 Percent Since 2008, Stimulants Contributing to Sustained Rx Epidemic[1]
9. Express Scripts Research Shows Prescription Drug Utilization Declines for Payers of Workers Compensation
10. Nearly 30 Percent of Women Fail to Pick Up New Prescriptions for Osteoporosis, Kaiser Permanente Study Finds
11. New Research Reveals Link between Marijuana and Inappropriate Use of Pain Medications, other Prescription Drugs
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/23/2016)... Research and Markets has announced the addition of the ... offering. The current unmet ... for MedImmune to enter. The US ageing population creates a ... considerable growth for effective anti-influenza medications. The introduction of a ... development is still in its infancy. Key ...
(Date:6/23/2016)... RIDGE, Ill. and INDIANAPOLIS ... of students receiving a Lilly Diabetes Tomorrow,s Leaders Scholarship ... The 2016 scholarship winners, announced today online at ... to let type 1 diabetes stand in the way ... Diabetes has supported the Foundation,s scholarship program since 2012, ...
(Date:6/23/2016)...  Guerbet announced today that it has been named ... . One of 12 suppliers to receive ... support of Premier members through exceptional local customer service ... to lower costs. ... outstanding customer service from Premier," says Massimo Carrara ...
Breaking Medicine Technology:
(Date:6/26/2016)... Lake Orion, Clarkston, Michigan (PRWEB) , ... June ... ... direction with respect to fertility once they have been diagnosed with endometriosis. These ... tolerable intercourse but they also require a comprehensive approach that can help for ...
(Date:6/25/2016)... ... June 25, 2016 , ... First Choice Emergency Room , the ... Ogunleye, as the Medical Director of its new Mesquite-Samuell Farm facility. , “We ... new Mesquite location,” said Dr. James M. Muzzarelli, Executive Medical Director of First Choice ...
(Date:6/24/2016)... Angeles, CA (PRWEB) , ... June 24, 2016 , ... ... surgery procedures that most people are unfamiliar with. The article goes on to state ... procedures, but also many of these less common operations such as calf and cheek ...
(Date:6/24/2016)... ... June 24, 2016 , ... Global law firm Greenberg Traurig, P.A. announced that ... chosen by their peers for this recognition are considered among the top 2 percent ... special honors as members of this year’s Legal Elite Hall of Fame: Miami ...
(Date:6/24/2016)... ... June 24, 2016 , ... EB Medicine presented its ... Emergency Medicine conference in Ponte Vedra Beach, FL. The awards honor the outstanding ... Medicine Practice and Pediatric Emergency Medicine Practice. , “With this award, we ...
Breaking Medicine News(10 mins):