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New Consumer Survey Finds Overwhelming Satisfaction with Pharmacy Benefits
Date:12/5/2011

e than four-fifths of insured adults are unwilling to pay higher premiums to gain access to more drug stores. Just 12 percent of these respondents would be willing to pay a higher premium if their drug plan added more drug stores to its network, while 84 percent would not be willing to pay more.
  • Respondents who have tried mail service delivery of prescription drugs for ongoing conditions are satisfied with the service by more than a six-to-one margin. Among the 31 percent of insured adults who have tried mail service delivery, 89 percent are satisfied with the service and 10 percent are dissatisfied.
  • More than two-thirds of insured adults want drug plans to reduce costs for consumers. Those polled agree that "prescription drug plans should try to reduce prescription drug costs for consumers as much as possible, even if it means drug stores make less money," rather than "prescription drug plans should protect drug stores' ability to make money, even if it raises prescription drug costs, because they are a vital business in many communities," by a 70 to 19 percent margin.

  • PCMA represents the nation's pharmacy benefit managers (PBMs), which improve affordability and quality of care through the use of electronic prescribing (e-prescribing), generic alternatives, mail-service pharmacies, and other innovative tools for 200-plus million Americans.

    Follow PCMA on Twitter


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    SOURCE Pharmaceutical Care Management Association
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