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New Consumer Survey Finds Overwhelming Satisfaction with Pharmacy Benefits
Date:12/5/2011

WASHINGTON, Dec. 5, 2011 /PRNewswire-USNewswire/ -- A new national survey shows that consumers are highly satisfied with their prescription drug benefits and the variety of drugs and drugstores they provide, the Pharmaceutical Care Management Association (PCMA) said today. The survey also found that consumers care most about holding down costs and are extremely skeptical of proposals that would protect drugstores but raise prescription drug costs.

"While there is always more that can be done, consumers appreciate the savings and access that pharmacy benefit managers deliver," said PCMA President and CEO Mark Merritt. "Likewise, consumers are unwilling to pay more in order to protect the financial interests of drugstores. For example, 84% are unwilling to pay higher premiums in order to add more drugstores to their networks."

Topline results of the national survey of consumers with prescription drug benefits include:

Click here to read the survey.

  1. Insured adults are overwhelmingly satisfied with their current prescription drug coverage, including covered drugs and access to stores. These adults are satisfied with their coverage by an 89 to 8 percent margin, saying they have access to a wide variety of drugs by an 83 to 8 percent margin and have access to a wide variety of drug stores by an 87 to 8 percent margin. Medicare enrollees with prescription drug benefits are satisfied by an 87 to 9 percent margin.
  2. Cost savings trump wider drug store and prescription drug access. Asked which objective is most important for their prescription drug plan, 56 percent say "holding down premiums and other out-of-pocket costs," 18 percent say "access to every brand-name prescription drug," and 17 percent say "access to every drug store in [their] area."
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SOURCE Pharmaceutical Care Management Association
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