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NHS Contractor Outsources IT to Focus on Delivering Patient Care
Date:12/7/2011

HARROGATE, England, December 7, 2011 /PRNewswire/ --

Hosted IT Environment Allows Growth of The Practice to Operate 60 Surgeries, Specialist Clinics and Walk-in Centres Across the UK

A community-based healthcare service provider with 60 surgeries and walk-in centres across the UK, has outsourced its IT infrastructure to Cloud services specialist InTechnology so it can concentrate on improving patient care.

Contracted by the NHS, The Practice started with only a handful of surgeries, but since working with InTechnology it has grown significantly and now delivers clinical services and runs specialist clinics for over 180,000 patients. InTechnology now manages a whole range of ICT services for The Practice and provides secure links to the NHS N3 network.

Howard Gooder, commercial director at The Practice, said: "We wanted a hosted solution that was efficient, robust and reliable. The last thing we need is for our telephone system to go down first thing on a Monday morning just when our patients need us.

"InTechnology has provided us with a high-availability network, carrying both voice and data and enables rapid communication between locations.

"Unity Call Recording is the latest service that we've taken from InTechnology to improve our efficiency and the level of care we can give our patients."

InTechnology hosts The Practice's Unity Call Recording solution which captures up to 1,000 calls per day. This innovative technology allows incoming calls to be analysed. For example, it creates reports on how many patients hang up without having their calls answered. As a result of this information, The Practice decided to establish a Patient Contact Centre which acts as a central hub in the event of high volumes of patient calls. Any calls that cannot be answered by the surgery or clinic are re-routed which allows them to be dealt with immediately, improving both efficiency and the patient's experience.

Natalie Duffie
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SOURCE InTechnology
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