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Medicare Procurement Program Creates Extreme Hardships For North Carolina Patients, Says AAHomecare
Date:10/29/2013

alls," the report states. "According to CMS, all calls are first classified as inquiries and are only classified as complaints when they remain unresolved by CSRs [customer service representatives]." However, CMS considers giving a caller a list of companies to research on their own sufficient. There is no assistance given and no follow-up done to ensure that beneficiaries get what they need.

Ryan said that CMS hasn't changed the way it classifies calls from beneficiaries or the level of assistance they give, so it is not surprising that their numbers are unrealistically low. However, he believes that even the People for Quality Care number is "just the tip of the iceberg."

Meanwhile, Joseph's sisters, who are also diabetic, have had the same trouble getting their supplies that Joseph has had, which leads Tina to believe the problem is widespread. "The sad thing," she says, "is that the people we're supposed to be taking care of, our seniors, don't make a very loud voice, so they're getting treated wrong. It's sad. Thankfully we have a family and can lean on each other, but I'm pretty sure there are lots of people out there that don't have that luxury."

The American Association for Homecare represents providers of home medical or durable medical equipment and services who serve the needs of millions of Americans who require prescribed oxygen therapy, wheelchairs, enteral feeding, and other medical equipment, services, and supplies at home. Visit www.aahomecare.org.


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SOURCE American Association for Homecare
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