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MSC Monitors Patient Benchmarks on Behalf of Customers with MSC CareTrack

JACKSONVILLE, Fla., Aug. 10, 2011 /PRNewswire/ -- MSC Care Management, a national leader in delivery of medical products and care management solutions to the workers' compensation industry, introduces MSC CareTrack, a program that offers important patient data to help our customers manage patient care progress and product utilization.

The program, which is free to MSC customers, targets vital patient feedback on the quality of care they are receiving from MSC in particular, as well as changes or improvements to their overall quality of life in general. Tools such as standardized health surveys, utilization management reporting and quality assurance follow-up are gathered and combined to gain a total patient snapshot. Through MSC CareTrack, MSC conducts telephonic, automated outreach at predetermined intervals to each patient, throughout the continuum of care.

"Collectively, the information gathered through MSC CareTrack helps payors make informed decisions about adjustments to patient care that will help return the patient to work and an optimal level of functioning," explained Joe Delaney, President and CEO of MSC Care Management.

MSC CareTrack's automated health survey tracks patient progress and helps payors determine how well treatments are working. Powered by QualityMetric SF12v2® Health Survey (Short Form 12), this is a special breed of health survey that is scientifically valid and will capture practical, reliable, and accurate information to fill in the gaps and provide a unique understanding of what is really happening with a patient. This survey can provide a snapshot of overall health status and point to trends that could signal an important change in a patient's condition. The results can be used to prospectively assess risk, improve quality of care, and contain costs.

Application of our survey tool also provides ongoing oversight of our medical rentals management – usually a time-intensive process for claims professionals – and is conducted throughout a patient's care by verifying that the patient is continuing to use each rental product. This process allows MSC to more effectively monitor high-cost rental items for its customers and terminate rentals when the patient no longer uses or needs them, dramatically reducing the average monthly duration of rental products.

Data collected by MSC CareTrack can be used to make informed decisions about adjustments to patient care, while that care is being rendered, that will best contribute to a return to an optimal level of work and functioning. In addition, a payor now has access to a tool to evaluate progress for a defined population of patients and the related outcomes of new and innovative methods of treatment.

About MSC

Jacksonville, Fla.-based MSC is the nation's leading care management company serving post-injury workers' compensation patients. The company provides technology-driven solutions with a clinically based foundation to the country's largest workers' compensation insurers, third-party administrators and self-insured employers. By focusing on specialized ancillary services, MSC offers distinct expertise via a single point of contact. MSC's service areas include Catastrophic & Home Health Services, Equipment & Device Management, and Optimal Care Transportation & Translation. For more information, visit

SOURCE MSC Care Management
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