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LodgeNet Healthcare Whitepaper Explores Key Role of Patient/Family Engagement in Health Reform/Meaningful Use
Date:5/11/2011

success of outcomes will be increasingly measured by the extent to which they correspond to patient preferences. Improvements to patient safety will require affirmative efforts to involve and interact with patients. Evidence has shown that when patients participate in defining the objectives for care and feel like valued members of the care team, they are also less likely to file lawsuits.
  • Educate inpatients about their condition, medication, and discharge instructions using media that is easy to use and familiar. To be effective, communication about a patient's medical condition must be timely, understandable and easy to access. Education, when provided during the care episode, serves as the foundation for productive dialogue with care providers and allows team members to identify high-risk patients that require specialized and personalized follow-up.
  • Incorporating educational materials into a valued entertainment option that increases overall patient satisfaction and encourages patient participation. Patients enjoy the entertainment value provided by interactive TV. This positive reaction extends to the value they place on being able to control their access to age-appropriate, "prescribed" educational materials that are specifically targeted to their needs. Knowing that they can review the materials as often as they like, share the information with visiting family members and identify where information gaps may persist so they can receive needed one-on-one attention has an empowering effect on patients who welcome a personalized, non-cookie cutter approach.
  • Track patient compliance and comprehension. An interactive TV system can automatically track when patients view required educational material and whether they fully comprehend the material. This information can be entered in a patient's electronic health record and alerts can be issued if additional assistance is required. Patient comprehension
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  • SOURCE LodgeNet Interactive
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