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LodgeNet Healthcare Whitepaper Explores Key Role of Patient/Family Engagement in Health Reform/Meaningful Use
Date:5/11/2011

ery, we must motivate patient interest and solicit interaction," said Gary Kolbeck, General Manager of LodgeNet Healthcare. "Instead of expecting patients to conform to a one-size-fits-all system, we need to provide unique programs to reach them at the right time in their care journey, at their level of health literacy, in their native language, using their cultural norms, and where they want to be reached geographically and technologically."

The whitepaper recommends that hospitals incorporate the following components for an effective patient engagement strategy that addresses quality improvement and cost containment:

  • Utilize flexible, financially sustainable, customizable technology that can easily accommodate evolving regulations and best practices during and after a hospital stay. A hospital that leverages in-room interactive television and preferred bi-directional technologies such as smart phones, home televisions, printed materials and computer communication following a hospital stay can reach 100 percent of in-patients and 90 percent of patients post-discharge. To close the "disparity gap", hospitals must determine whether a patient engagement solution will reach even the most difficult-to-reach patients. This means offering an array of communication options that can apply to patients of all ages, with different types of medical conditions, at various locations, regardless of their health literacy.
  • Solicit and respond to patient preferences, stimulate joint decision-making, promote patient safety, and customize the delivery of patient education and tools to yield activated patients with the capacity and willingness to take on their essential roles in optimizing clinical outcome. Engaged and empowered patients are far more likely to make positive lifestyle changes and participate in follow-up care. The
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SOURCE LodgeNet Interactive
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