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Lloydspharmacy is Recognised for its Excellent Customer Service
Date:2/15/2011

COVENTRY, England, Feb. 15, 2011 /PRNewswire/ -- Lloydspharmacy, the pharmacy retailer, has been recognised for its excellence in customer services following a recent nationwide customer satisfaction survey.  

The Institute of Customer Service (ICS) awarded Lloydspharmacy second place in the Retail (non-food) sector behind John Lewis in the bi-annual UK Customer Satisfaction Index which is compiled from over 26,000 customer votes.  The community pharmacy chain was ranked fifth overall, recognised as the best performing pharmacy in its sector.

According to the ICS's latest research the services sector is the highest improving category despite the current economic climate. The survey asked customers to rate organisations on key areas such as complaint handling, professionalism, quality, value for money, and the competence and friendliness of staff.

Steve Howard, superintendent pharmacist at Lloydspharmacy commented: "This is an absolutely fantastic result for Lloydspharmacy and we feel very proud to have achieved such high praise from our customers, reinforcing our ethos of putting the customer at the heart of everything we do. This clearly demonstrates that we are well on the way to achieving our aim of being chosen by our customers over other pharmacies."

The UK Customer Satisfaction Awards recognise organisations which implement the best customer service strategies in the UK. There are eleven categories in the awards, including four People's Choice awards, which are based on the twice-yearly UK Customer Satisfaction Index results.

About Lloydspharmacy:

Lloydspharmacy has over 1650 pharmacies across the UK, employs over 17,000 staff and dispenses over 151 million prescription items annually.  

Lloydspharmacy has primary care at the heart of its busine
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SOURCE Lloydspharmacy
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