Navigation Links
Lloydspharmacy is Recognised for its Excellent Customer Service

COVENTRY, England, Feb. 15, 2011 /PRNewswire/ -- Lloydspharmacy, the pharmacy retailer, has been recognised for its excellence in customer services following a recent nationwide customer satisfaction survey.  

The Institute of Customer Service (ICS) awarded Lloydspharmacy second place in the Retail (non-food) sector behind John Lewis in the bi-annual UK Customer Satisfaction Index which is compiled from over 26,000 customer votes.  The community pharmacy chain was ranked fifth overall, recognised as the best performing pharmacy in its sector.

According to the ICS's latest research the services sector is the highest improving category despite the current economic climate. The survey asked customers to rate organisations on key areas such as complaint handling, professionalism, quality, value for money, and the competence and friendliness of staff.

Steve Howard, superintendent pharmacist at Lloydspharmacy commented: "This is an absolutely fantastic result for Lloydspharmacy and we feel very proud to have achieved such high praise from our customers, reinforcing our ethos of putting the customer at the heart of everything we do. This clearly demonstrates that we are well on the way to achieving our aim of being chosen by our customers over other pharmacies."

The UK Customer Satisfaction Awards recognise organisations which implement the best customer service strategies in the UK. There are eleven categories in the awards, including four People's Choice awards, which are based on the twice-yearly UK Customer Satisfaction Index results.

About Lloydspharmacy:

Lloydspharmacy has over 1650 pharmacies across the UK, employs over 17,000 staff and dispenses over 151 million prescription items annually.  

Lloydspharmacy has primary care at the heart of its business.  It has launched a range of products aimed at improving community health such as affordable blood pressure monitors, tens machine and allergy relievers, as well as a suite of convenient professional health check services including free blood pressure and diabetes testing, and cholesterol and heart checks in the comfort of a private consultation room. Lloydspharmacy also offers an online chemist and an online doctor.

Lloydspharmacy is ranked second in the Institute of Customer Service UK Customer Satisfaction Index in the Retail, Non-Food sector, just behind John Lewis.

Lloydspharmacy is the trading name of Lloydspharmacy Ltd, a wholly owned subsidiary of Celesio AG based in Stuttgart.

Notes to Editors:

The results for top performing companies in all sectors are freely available online at further media information please contact:Claire ConnollyLloydspharmacy Press OfficeSapphire CourtWalsgrave TriangleCoventryCV2 2TX02476

SOURCE Lloydspharmacy
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Lloydspharmacy Reveals Couples Beleaguered by Monthly Cramps
2. STALLERGENES: Excellent 1st Half-Year 2010 Performance
3. OrbusNeichs Genous(TM) Bio-engineered R stent(TM) Demonstrates Excellent Safety and Clinical Outcomes in High-Risk Elderly Patients
4. Excellent Results in a Transformational Year for Shire; Core Product Sales up 25%
5. Shire Continues to Deliver Excellent Growth From Core Products
6. Presentations of Cempra Pharmaceuticals CEM-102 (fusidic acid) at the Infectious Diseases Society of America Annual Meeting Highlight Properties That Make It an Excellent Anti-MRSA Candidate
7. Treatment Shows Excellent Results for Providence Tarzana Patients Following Cardiac Arrest
8. Affitech-Discovered Anti-PS Antibodies in Development by Peregrine Pharmaceuticals Show Excellent Functionality in Preclinical Studies
9. Calixa Therapeutics Announces Positive Phase 1 Results for CXA-101, a Novel Intravenous Cephalosporin Antibiotic with Excellent Anti-Pseudomonal Activity
10. New, Published GELNIQUE Data Show Efficacy, Convenience and Excellent Tolerability
11. Research Shows VASER(R) Lipo Results in Excellent Skin Tightening
Post Your Comments:
(Date:9/28/2017)... CHICAGO , Sept. 28, 2017 Hill-Rom ... quarter 2017 earnings conference call and webcast on Friday, ... 8:00 a.m. (EDT) and ending at approximately 8:30 a.m. ... to discussing the company,s 2017 financial performance and guidance ... growth opportunities, initiatives to enhance operational performance, and long-range ...
(Date:9/25/2017)... 2017   Montrium , an industry leader ... the IQPC Trial Master Files & Inspection Readiness ... EastHORN Clinical Services has selected eTMF Connect ... management. EastHORN, a leading European contract research organization ... transparency to enable greater collaboration with sponsors, improve ...
(Date:9/22/2017)... AVACEN Medical (AVACEN) announced that its CE-Marked ... those with the widespread pain associated with fibromyalgia in ... Essex, England commented, "I had ... no sleep at all, tremendous pain, with every movement ... [the AVACEN 100] enough, how this has and is ...
Breaking Medicine Technology:
(Date:10/12/2017)... , ... October 12, 2017 , ... Planet Fitness, one ... U.S., announced today its plans to open a flagship location in Covington, LA at ... former Rooms To Go store next to Office Depot in the Holiday Square shopping ...
(Date:10/12/2017)... ... October 12, 2017 , ... The American College of ... Carol Friedman, PhD, FACMI, during the Opening Session of AMIA’s Annual Symposium in Washington, ... In honor of Morris F. Collen, a pioneer in the field of medical informatics, ...
(Date:10/12/2017)... ... 2017 , ... Dr. Parsa Mohebi, the Los Angeles based ... the newly revamped Cosmetic Town journal section, featuring articles written by ... as Follicular Unit Extraction (FUE). , Dr. Mohebi says “I enjoy ...
(Date:10/12/2017)... (PRWEB) , ... October 12, 2017 , ... On Saturday, ... a treadmill relay – Miles by Moonlight to raise money for the American Heart ... or more. , Teams will work together to keep their treadmills moving for ...
(Date:10/12/2017)... ... October 12, 2017 , ... In the United States, ... In some states—like New York, New Jersey, Massachusetts, Texas, Virginia, Connecticut, and California—the ... have extremely low property-tax rates, which contributes to the relatively lower cost of ...
Breaking Medicine News(10 mins):