Navigation Links
Lloydspharmacy is Recognised for its Excellent Customer Service
Date:2/15/2011

COVENTRY, England, Feb. 15, 2011 /PRNewswire/ -- Lloydspharmacy, the pharmacy retailer, has been recognised for its excellence in customer services following a recent nationwide customer satisfaction survey.  

The Institute of Customer Service (ICS) awarded Lloydspharmacy second place in the Retail (non-food) sector behind John Lewis in the bi-annual UK Customer Satisfaction Index which is compiled from over 26,000 customer votes.  The community pharmacy chain was ranked fifth overall, recognised as the best performing pharmacy in its sector.

According to the ICS's latest research the services sector is the highest improving category despite the current economic climate. The survey asked customers to rate organisations on key areas such as complaint handling, professionalism, quality, value for money, and the competence and friendliness of staff.

Steve Howard, superintendent pharmacist at Lloydspharmacy commented: "This is an absolutely fantastic result for Lloydspharmacy and we feel very proud to have achieved such high praise from our customers, reinforcing our ethos of putting the customer at the heart of everything we do. This clearly demonstrates that we are well on the way to achieving our aim of being chosen by our customers over other pharmacies."

The UK Customer Satisfaction Awards recognise organisations which implement the best customer service strategies in the UK. There are eleven categories in the awards, including four People's Choice awards, which are based on the twice-yearly UK Customer Satisfaction Index results.

About Lloydspharmacy:

Lloydspharmacy has over 1650 pharmacies across the UK, employs over 17,000 staff and dispenses over 151 million prescription items annually.  

Lloydspharmacy has primary care at the heart of its business.  It has launched a range of products aimed at improving community health such as affordable blood pressure monitors, tens machine and allergy relievers, as well as a suite of convenient professional health check services including free blood pressure and diabetes testing, and cholesterol and heart checks in the comfort of a private consultation room. Lloydspharmacy also offers an online chemist and an online doctor.

Lloydspharmacy is ranked second in the Institute of Customer Service UK Customer Satisfaction Index in the Retail, Non-Food sector, just behind John Lewis.

Lloydspharmacy is the trading name of Lloydspharmacy Ltd, a wholly owned subsidiary of Celesio AG based in Stuttgart.

Notes to Editors:

The results for top performing companies in all sectors are freely available online at www.ukcsi.com.For further media information please contact:Claire ConnollyLloydspharmacy Press OfficeSapphire CourtWalsgrave TriangleCoventryCV2 2TX02476 432192www.lloydspharmacy.com
'/>"/>

SOURCE Lloydspharmacy
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Lloydspharmacy Reveals Couples Beleaguered by Monthly Cramps
2. STALLERGENES: Excellent 1st Half-Year 2010 Performance
3. OrbusNeichs Genous(TM) Bio-engineered R stent(TM) Demonstrates Excellent Safety and Clinical Outcomes in High-Risk Elderly Patients
4. Excellent Results in a Transformational Year for Shire; Core Product Sales up 25%
5. Shire Continues to Deliver Excellent Growth From Core Products
6. Presentations of Cempra Pharmaceuticals CEM-102 (fusidic acid) at the Infectious Diseases Society of America Annual Meeting Highlight Properties That Make It an Excellent Anti-MRSA Candidate
7. Treatment Shows Excellent Results for Providence Tarzana Patients Following Cardiac Arrest
8. Affitech-Discovered Anti-PS Antibodies in Development by Peregrine Pharmaceuticals Show Excellent Functionality in Preclinical Studies
9. Calixa Therapeutics Announces Positive Phase 1 Results for CXA-101, a Novel Intravenous Cephalosporin Antibiotic with Excellent Anti-Pseudomonal Activity
10. New, Published GELNIQUE Data Show Efficacy, Convenience and Excellent Tolerability
11. Research Shows VASER(R) Lipo Results in Excellent Skin Tightening
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/24/2016)...  Arkis BioSciences, a leading innovator in the ... cerebrospinal fluid treatments, today announced it has secured ... led by Innova Memphis, followed by Angel Capital ... Arkis, new financing will accelerate the commercialization of ... of its in-licensed Endexo® technology. ...
(Date:6/23/2016)... , June 23, 2016 Any dentist who has ... of the current process. Many of them do not even ... technical difficulties and high laboratory costs involved. And those who ... it at such a high cost that the majority of ... Dr. Parsa Zadeh , founder of Dental Evolutions ...
(Date:6/23/2016)... , June 23, 2016 Roche (SIX: RO, ... clearance for its Elecsys BRAHMS PCT (procalcitonin) assay as ... or septic shock. With this clearance, Roche is the ... fully integrated solution for sepsis risk assessment and management. ... bacterial infection and PCT levels in blood can aid ...
Breaking Medicine Technology:
(Date:6/27/2016)... ... June 27, 2016 , ... "FCPX editors can now ... of Final Cut Pro X," said Christina Austin - CEO of Pixel Film Studios. ... Final Cut Pro X users can now reveal the media of their split ...
(Date:6/27/2016)... ... June 27, 2016 , ... ... to revolutionize the emergency ambulance transport experience for the millions of people who ... Uber has disrupted the taxi industry through the use of technology. Now, SmartEMS ...
(Date:6/26/2016)... ... June 26, 2016 , ... On June 10-11, 2016, ... the 2016 Cereal Festival and World’s Longest Breakfast Table in Battle Creek, MI, where ... city’s history as home to some of the world’s leading providers of cereal and ...
(Date:6/26/2016)... ... ... Brent Kasmer, a legally blind and certified personal trainer is helping to develop a weight ... app plans to fix the two major problems leading the fitness industry today:, ... program , They don’t eliminate all the reasons people quit their exercise program ...
(Date:6/25/2016)... ... June 25, 2016 , ... Austin residents seeking Mohs surgery services, ... Mohs Surgery and to Dr. Russell Peckham for medical and surgical dermatology. , Dr. ... skin cancer. The selective fellowship in Mohs Micrographic Surgery completed by Dr. Dorsey was ...
Breaking Medicine News(10 mins):