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Leading Medical Device Provider Chooses TrackWise(R) Software to Optimize Customer Complaint Handling
Date:9/29/2009

HOLMDEL, N.J., Sept. 29 /PRNewswire/ -- Sparta Systems, Inc., the maker of TrackWise® software and the market leader in enterprise quality and compliance solutions, today announced that Ascent Healthcare Solutions, Inc. a leader in delivering healthcare resource sustainability has selected its TrackWise Enterprise Quality Management System (EQMS) to streamline organizational quality practices and improve compliance with industry regulations. Ascent will deploy TrackWise software specifically to manage key quality processes, including customer complaints and corrective and preventive actions (CAPAs).

Previously, Ascent had relied on a paper-based model to track and report on all incoming customer complaints. Upon implementation of Sparta Systems' TrackWise solution, Ascent expects a timelier and more accurate reporting of complaints in compliance with industry standards, as well as greater control over other global manufacturing processes. Once deployed, the company plans to extend its use of TrackWise software to manage additional aspects of the quality operation, including training, audits and document control

"With Sparta Systems' expertise in the medical device industry and fundamental understanding of quality practices and reporting requirements, Ascent was confident that it had a partner that would leverage industry best practices to boost compliance initiatives across our organization," said Paul Rice, senior vice president quality assurance and regulatory affairs, Ascent Healthcare Solutions, Inc. "In selecting the TrackWise Quality Management System, we expect enhanced reporting capabilities, better management of our quality practices and a quick return on our investment."

Medical device manufacturers face stringent regulatory requirements that guide and impact every aspect of the development and production process, even extending to the customer complaints that are received after a product has been delivered to the market. With organizational resources already limited by economic and regulatory pressures, companies are urgently seeking ways to streamline processes and reduce costs while maintaining the highest possible quality standards for the products they manufacture.

"TrackWise software will provide Ascent Healthcare with greater visibility into quality practices, ultimately helping to improve quality and enable a more streamlined operation," said Mike Jovanis, vice president of product management for Sparta Systems. "Organizations like Ascent Healthcare are realizing that TrackWise can help them more efficiently manage quality operations throughout the global supply chain, reducing the cost of compliance and enabling them to focus on forward-looking product development and future growth."

About Ascent Healthcare Solutions

By continuously pioneering sustainability initiatives in healthcare, Ascent Healthcare Solutions has become a leader in the medical device industry. Ascent's programs target inefficient practices to reclaim and redirect consumable and financial resources to promote healthy and responsible hospitals. Today, Ascent's medical device sustainability programs deliver remanufactured and/or reprocessed medical devices as well as comprehensive recycling and redistribution initiatives. Ascent has been recognized as a "Champion for Change" by Hospitals for a Healthy Environment (now Practice Greenhealth) in recognition of the dramatic environmental benefits its remanufacturing and reprocessing programs provide to U.S. hospitals and surgery centers. Ascent's more than 1,800 hospital partners include most of the U.S. News & World Report "Honor Roll" hospitals. The company has agreements with all leading national group purchasing organizations as well as numerous nationally recognized hospital integrated delivery networks. For more information about Ascent Healthcare Solutions, visit www.ascenths.com.

About Sparta Systems

Sparta Systems, Inc., is the industry leader for global quality and compliance management systems. Its TrackWise product is a Web-based software application used by quality, manufacturing, and regulatory affairs professionals to manage quality and compliance issues across the enterprise. The company has more than 14 years of experience and an extensive customer base in the life sciences and other highly regulated industries. Sparta Systems offers its customers a complete solution for global quality management needs, including the onsite support required throughout the project lifecycle. More information about Sparta Systems can be found at www.spartasystems.com

Sparta Systems and TrackWise are trademarks or registered trademarks of Sparta Systems, Inc. All other marks are trademarks of their respective companies.

    PR Contacts:

    Jon Rabinowitz
    Director of Marketing
    Sparta Systems, Inc.
    Tel: 732.203.0400, ext. 121
    jon.rabinowitz@spartasystems.com

    Katy Zack
    Articulate Communications Inc.
    Tel: 212.255.0080, ext. 11
    kzack@articulatepr.com

SOURCE Sparta Systems, Inc.


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