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Kaiser Permanente's Mail-Order Pharmacies Ranked Highest in Customer Satisfaction by J.D. Power for 5th Year in a Row
Date:9/30/2013

empowers more than 4.3 million members to engage their care teams and take charge of their health.

Mail order refills through My Health Manager continue to grow in popularity. In 2012, members refilled almost 11.8 million prescriptions online — a 20 percent jump from 2011. Members can always choose to speak to a live person by calling the mail order pharmacy, or they can place orders using the organization's 24-hour EasyFill refill phone system. 

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America's leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 9.1 million members in nine states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowe
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