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Kaiser Permanente Ranks Highest in 2012 J.D. Power and Associates Employer Satisfaction Study for Second Year in a Row

OAKLAND, Calif., July 2, 2012 /PRNewswire/ -- Kaiser Permanente announced today that employers ranked the organization's health plan the highest for two consecutive years among fully insured commercial health plans in the J.D. Power and Associates 2012 U.S. Employer Health Insurance Plan Study(SM). The organization received high marks in key factors that affect employer satisfaction such as account servicing, problem resolution, program offerings, cost and employee plan service experience.

Based on a 1,000 point scale, Kaiser Permanente received 716 points — two points over last year and well above the overall satisfaction index average of 672.

"We are honored to have received this acknowledgement two years in a row. It is gratifying to know that our continued focus on these key service factors is recognized by the employer group customers we serve," said Arthur M. Southam, MD, executive vice president, Health Plan Operations, Kaiser Permanente. "We remain dedicated to providing value in terms of cost, quality care and superior service to employer groups and their employees."

For more than 60 years, employers have relied on Kaiser Permanente's integrated care delivery system to provide preventive services to keep employees healthy and to ensure specialized, cutting-edge treatment when members suffer from serious or chronic illnesses. Today, Kaiser Permanente continues to partner with thousands of employers to address the health of their workforce — with benefit plans that offer preventive care, early intervention and integrated chronic condition management — along with tools, programs and resources that encourage healthy employee lifestyles and help employers manage related costs. 

"Our integrated care model and advanced electronic technology allows us to put patients and members at the center of all we do and help them proactively manage their care," said Christine Paige, PhD, senior vice president, Marketing and Internet Services. "We make it easy and convenient for members to connect with caregivers and support services. Delivering this kind of high-quality, coordinated care is a great advantage to the employee and highly cost effective for the employer. We are very pleased to know they appreciate the value we deliver through our programs and services."

Kaiser Permanente continues to lead the way by providing data analysis that gives employers insight into the health of their workforce. Based on these reports, Kaiser Permanente works with employers to create strategies to keep employees healthy. Businesses of any size can access benefit plans and wellness tools online via

The J.D. Power and Associates 2012 U.S. Employer Health Insurance Plan Study(SM) examines overall satisfaction with contracted health plans, and is based on responses from 6,579 employers. The study was conducted between April and May 2012.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit J.D. Power and Associates is a business unit of the McGraw-Hill Companies.

About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America's leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 9 million members in nine states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to:

For more information, contact:
Diana Yee, 510-271-6671,

SOURCE Kaiser Permanente
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