Kaiser Foundation Health Plan and Hospitals Report Third Quarter 2009 Financi...(650000 electronic messages each month to...),Health

Date:11/6/2009

650,000 electronic messages each month to their Kaiser Permanente physicians, nurses, and other clinicians using the system. During the third quarter of 2009, members refilled more than 1.8 million prescriptions through kp.org, a 22.6 percent increase from the third quarter of last year. The ease of prescription refills at Kaiser Permanente was recently recognized by J.D. Power and Associates which gave KP the highest ranking in customer satisfaction among mail-order pharmacies.

As not-for-profit organizations, KFHP/H also use resources to support a wide range of community benefit programs that provide care for low-income individuals and support community-based health partnerships, research, training, and community health organizations. Year to date, KFHP/H has approved 1,565 grants and donations, compared to 1,205 for the same period last year. Last year, KFHP/H provided nearly $1.2 billion in annual support to community benefit programs and services. Given the recession's impact on the economically vulnerable, KFHP/H expanded charitable care and coverage programs and developed programs addressing the challenge of healthy eating in hard times.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America's leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve. We currently serve 8.58 million members in nine states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery, and world-class chronic d
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