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Issue Brief Addresses Stage 2 Meaningful Use Patient Education and Engagement Initiatives
Date:12/6/2012

n Services' National Quality Strategy. These domains include: Patient and Family Engagement; Patient Safety; Care Coordination; Population and Public Health; Efficient Use of Healthcare Resources; and Clinical Processes/Effectiveness.

This second meaningful use brief also examines the work being done in patient education and engagement at University of Arkansas for Medical Sciences (UAMS). According to Barbara Brunner, RN, director of Patient and Family Centered Care for the UAMS hospital, their efforts already are helping achieve improved compliance and clinical outcomes. "We have integrated healthcare teams taking care of our patients that encompass all aspects of care, including emergency, inpatient, medication, and discharge," Brunner says. Staff practice a "teach back" method to ensure patient understanding of directions and information pertaining to their health and care, particularly involving post-discharge requirements. "Our goal isn't only to determine what a patient knows, but equally important, what will that patient do when he or she goes home," says Brunner.

"Solving these critical patient-care and cost issues—as well as the new challenges being addressed through healthcare reform—requires a comprehensive, efficient, and collaborative effort between medical providers, hospitals, technology service companies, and state and federal government," states TeleHealth President and CEO, George Fleming. "There is much to accomplish, and much that has already been achieved. We want to embrace best practices, introduce new and smarter tools, and discuss far-reaching, patient-focused solutions with all relevant parties."

This article is written by Jodi DeMarco, the interactive solutions advisor for TeleHealth Services. She has spent more than a decade in the hospital/patient setting serving as project manager for patient education at the Cleveland Clinic, and has taught at several universities.


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SOURCE TeleHealth Services
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