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Inova Selects Beryl as Provider of Outsourced Patient Experience Solutions
Date:12/19/2011

DALLAS, Dec. 19, 2011  /PRNewswire/ --  Inova, Northern Virginia's leading not-for-profit healthcare provider, has selected Beryl as its outsourced provider of marketing communications solutions that enhance the patient experience.  Beryl, a technology-enhanced patient experience services company dedicated to improving relationships between healthcare providers and consumers, provides end-to-end marketing and clinical communications solutions across the care continuum to facilitate seamless care transitions.

(Logo: http://photos.prnewswire.com/prnh/20100927/DA72102LOGO)

Selected for its expertise in the patient communications business, Beryl provides seamless care transitions through its innovative technology and services platform to enhance the overall patient experience. This will allow Inova to focus on its core business – caring for patients.

"One of the key factors in our decision to outsource our call center services was increasing our reach within the community – both online and on the phone – while keeping a compassionate, personal touch with every interaction," said Jeffrey Carr, senior director, sales and growth, at Inova. "Beryl provides services across the continuum of care, which will help build our patient experience and population health strategies. In addition, Beryl's superior quality is unrivaled in the industry."

As Inova continues down its path of being on the forefront of technology, it will rely on Beryl services and solutions to support its efforts in increasing community engagement, patient loyalty, and revenue enhancement.  These objectives will be accomplished through physician and service referrals, class and event registration, online chat, web call-me-back, and strategic marketing.

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