Navigation Links
Independent Community Pharmacies Earn High Customer Satisfaction Scores in Latest J.D. Power and Associates National Pharmacy Study
Date:9/21/2010

ALEXANDRIA, Va., Sept. 21 /PRNewswire-USNewswire/ -- The J.D. Power and Associates 2010 National Pharmacy Study found that independent community pharmacies consistently garnered among the highest customer satisfaction scores, surpassing national, publicly traded pharmacy chains and the most common, volume-driven mail order pharmacies.

(Logo: http://www.newscom.com/cgi-bin/prnh/20100106/DC33253LOGO)

(Logo: http://photos.prnewswire.com/prnh/20100106/DC33253LOGO)

"Pharmacy customer satisfaction is about the consultation that can make a world of difference in health outcomes and, of course, getting your prescription drugs on a timely basis," said Joseph H. Harmison, PD, NCPA President and pharmacy owner in Arlington, Texas. "Independent community pharmacies rely on a business model of answering questions and offering advice to ensure medication adherence is maximized."

"This survey should encourage all patients and health plan sponsors to give independent community pharmacies another look. We offer superlative customer service and we're competitive on price," Harmison added. "It's also a reminder that policies that deny patients access to independent pharmacies, such as by mandating the use of mail order pharmacies, not only eliminate choice, but also the vital face-to-face interaction with clinically-trained pharmacists."

Good Neighbor Pharmacy, Health Mart, and the Medicine Shoppe Pharmacy – networks of independently owned, locally operated pharmacies – rated at 869, 856, and 851 respectively on a 1,000 point scale. On the other hand, J.D. Power and Associates found that patients were not as satisfied with publicly traded, national retail pharmacy chains CVS Caremark (789) and Walgreens (807) or the three largest mail order pharmacies run by pharmacy benefit managers, Express Scripts, Inc. (830), Medco Health Solutions, Inc. (804) and CVS Caremark (790).

In describing its methodology to Drug Topics, J.D. Power and Associates' Jim Dougherty, director of healthcare practice, described a difference as small as 8-14 points in the annual survey as statistically significant.

Other notes of interests in the J.D. Power and Associates survey include:

  • CVS Caremark received below-segment averages in customer satisfaction for both its retail and mail order pharmacies. Meanwhile, the company continues to aggressively promote its ironically-named Maintenance Choice program, in which many customers of independent community pharmacies are being steered to CVS Caremark's retail and mail order pharmacies against their will. Allegations of anti-competitive and anti-consumer activities have prompted investigations of the company by the Federal Trade Commission and 24 state Attorneys General.  
  • Wal-Mart (769) scored the lowest among mass merchandisers and well-below the mass merchant segment industry average (794), indicating that its multi-year pharmacy campaigns have not generated much goodwill among consumers.  

The National Community Pharmacists Association (NCPA®) represents America's community pharmacists, including the owners of more than 22,700 independent community pharmacies, pharmacy franchises, and chains. Together they represent an $88 billion health-care marketplace, employ over 65,000 pharmacists, and dispense over 40% of all retail prescriptions. To learn more go to www.ncpanet.org or read NCPA's blog, The Dose, at http://ncpanet.wordpress.com.


'/>"/>
SOURCE National Community Pharmacists Association
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Independent Study Concludes Medicare Competitive Bidding Program for Durable Medical Equipment Could Negatively Affect Care Access, Quality, and Choice for Seniors and People with Disabilities
2. Phase 3 Trial of Aflibercept in Second-Line Metastatic Colorectal Cancer to Continue as Planned at Recommendation of Independent Data Monitoring Committee
3. NCPA Launches www.PharmacyMatching.com to Connect Independent Pharmacy Buyers and Sellers
4. WuXi PharmaTech Well Positioned to Continue Growing as Independent Company; Will Receive Breakup Fee of $30 million
5. K-V Pharmaceutical Company Announces the Nomination and Appointment of New Independent Member to the Board of Directors
6. Abviva Engages W.T. Uniack & Co. As Independent Auditor
7. American Red Cross of Greater Los Angeles Working With Philips Lifeline Medical Alert Service to Help Seniors Stay Independent
8. Astellas Announces Full Slate of Independent Director Nominees for Election at OSI Pharmaceuticals 2010 Annual Stockholders Meeting
9. Cylex(TM) Elects Richard A. Sandberg as Independent Director
10. Vivakor Divisions Continue to Demonstrate Independent Growth
11. Three Independent Studies Include the ImmuKnow(R) Assay to Manage and Optimize Immunosuppression Therapy in Transplant Patients
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/2/2017)...  AllianceRx Walgreens Prime, the combined central specialty pharmacy ... benefit manager Prime Therapeutics LLC (Prime), today officially began ... unveiling of new signage at its headquarters in ... a few other company-owned facilities across the country. This ... of whom will begin to see the AllianceRx Walgreens ...
(Date:9/28/2017)... , Sept. 28, 2017 Hill-Rom Holdings, Inc. ... earnings conference call and webcast on Friday, November 3, ... (EDT) and ending at approximately 8:30 a.m. (CDT) / ... the company,s 2017 financial performance and guidance for 2018, ... initiatives to enhance operational performance, and long-range financial outlook ...
(Date:9/27/2017)... CAESAREA, Israel and NEW YORK , Sept. ... company with mobile health and big data solutions, today announced that its ... today. Please check your local TV listings for when The Dr. Oz ... ... ninth season this month. ...
Breaking Medicine Technology:
(Date:10/13/2017)... RIDGE, N.J. (PRWEB) , ... October 13, 2017 , ... ... annual Holly Day Market. Featuring a collection of specialty vendors and unique items from ... of personalized and quality-focused health and wellness services offered by the VNA. The ...
(Date:10/13/2017)... ... ... Global Healthcare Management’s 4th Annual Kids Fun Run brought out many kids ... sponsored by Global Healthcare Management’s CEO, Jon Letko, is aimed at getting kids excited ... all ages; it is a non-competitive, non-timed event, which is all about having fun ...
(Date:10/13/2017)... ... October 13, 2017 , ... Talented ... the lowdown on sciatica in a new episode of "Success Files," which is ... events and innovation and investigates each subject in-depth with passion and integrity. , ...
(Date:10/13/2017)... ... October 13, 2017 , ... “The Journey: From the Mountains to ... to save lost souls in the Philippines. “The Journey: From the Mountains to the ... teacher of the Bible. She has taught all ages and currently teaches a class ...
(Date:10/12/2017)... ... October 12, 2017 , ... First Healthcare Compliance (FHC), ... will showcase a range of technology and learning solutions at the 68th Annual ... Expo to be held October 14–18, 2017 at the Mandalay Bay Resort in ...
Breaking Medicine News(10 mins):