To be certified to this ISO standard, companies must implement a quality management system embracing all of the activities within the company. These include staff training, meeting customer expectations, designing and developing products, purchasing materials and services, and delivering products and services. Certification to ISO 9001:2008 reinforces to our customers, through an independent third-party such as SGS, that Health Robotics operates a quality management system in accordance with the strict ISO standard. While Health Robotics has always made the quality of its products and meeting customer expectations a priority, we welcomed the opportunity that ISO certification presented to benchmark our internal processes versus the industry's best practices. This caused us to improve and upgrade many aspects of our business methodology in handling all aspects of the customer experience. Continuously improving not only the product offering but the entire customer experience is key to driving lasting sustainable growth for our company worldwide. Earning the ISO 9001:2008 certification assures our customers of the commitment we have to serving them with excellence. This major milestone is critical to Health Robotics because our customers correctly view ISO 9001:2008 certification as a way of ensuring the quality and reliability of our products in the global marketplace.
About ISO 9000:
ISO 9000 is a family of standards for quality management systems. ISO
9000 is maintained by ISO, the International Organization for Standardization
and is administered by accreditation and certification bodies. ISO 9001:2008
certification recognizes organizations that link business objectives with
operating effectiveness. Companies that achieve certification to ISO
9001:2008 have demonstrated effective implementation of documentation and
records management, senior management's commitment to their customers, and a
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