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Health Robotics Announces Successful Transition to new and Distinctively Superior Distribution Channels in North America
Date:2/11/2010

BOZEN, Italy, February 11 /PRNewswire/ -- Health Robotics today announced the successful completion of the transition from its prior sales and support channels in North America to McKesson and Health Robotics Canada Inc., with triple digit growth in sales and installations, renewal of North American customers' commitment to Health Robotics' world-leading and revolutionary products, and greatly improved customer satisfaction.

"I'm very satisfied with our progress since last Summer - we decided to terminate for cause the prior underperforming and inept distribution and service channels in North America - and also with the fact that we have accomplished so much more over the last 6 months than in the prior 3 years combined, stated Werner Rainer, Health Robotics' CEO.

The first area that Health Robotics and its 2 new North American partners set to rectify in August 2009 was the service personnel hiring and training, the creation of a North American spare parts depot, and the organization of a customer help desk, all lacking from prior distributors, in direct and material breach of their service obligations. Since last Fall, we have turned the corner on installations as confirmed by the CytoCare implementation at the University of Pennsylvania Hospital and the renewed commitment to CytoCare by the University of Colorado Hospital and other key academic medical centers in America.

"I want to congratulate McKesson for the commitment they showed to service and support by devoting more than 15 FTEs to multiple months of both classroom and field training, culminating on February 5th with the hand-over to McKesson of all
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SOURCE Health Robotics
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