Navigation Links
HawkPartners/ ICARE Global Patient Pulse Reveals Health Warnings for Some Institutions
Date:3/20/2012

CAMBRIDGE, Mass., March 20, 2012 /PRNewswire/ -- Today, HawkPartners, LLC and ICARE released results from their Global Patient Pulse.  The study asked thousands of patients around the world about their perceptions of various healthcare providers and institutions, their most pressing healthcare needs, the quality of their country's healthcare system, and how they feel about its healthcare future.

(Logo: http://photos.prnewswire.com/prnh/20120221/NE56558LOGO )

U.S. insurance companies performed lowest in overall satisfaction – with 57% of patients saying they are somewhat or very satisfied, compared with an average of 77% across all groups – in addition to receiving lower ratings than all other healthcare constituents on most individual attributes.

The study's proprietary Healthcare Temperature scored doctors, nurses, pharmacists, hospitals, pharmaceutical companies, insurers/payers and government across a broad range of health attributes, including whether the entity was:

  • Trusted
  • Investing in the future of healthcare
  • Innovative
  • Prepared to care for future generations
  • Concerned with the patient's health
  • Understanding of the patient's healthcare needs
  • Informed about current healthcare trends, news and developments
  • Genuinely caring about the patient's health, not just cutting costs

Healthcare Temperature results show that U.S. patients gave much higher marks to hospitals, pharmaceutical companies and even the government than their insurers.

"While one might expect institutions in general to be rated below healthcare providers with whom patients have a personal relationship, such as doctors and nurses, the fact that insurers were rated lower than pharmaceutical companies and only on par with government reveals some serious weaknesses," said Tony Gallo, partner, of HawkPartners and leader of the firm's Insurance practice.  "There is ample room for insurance companies to improve perceptions of their customer care and leadership in healthcare."

U.S. consumers say lower prices for medications and treatments (71% list it in their top three desired improvements) and for doctor visits (60%) are the most important improvements they would like to see.  Next most important enhancements, including improvement in care and wait times, are cited by far fewer patients – 25% or less.

Gallo continued, "In our current economic situation, the cost of healthcare is of great importance for a significant portion of the population: 64% of U.S. patients in the Global Patient Pulse – young and old alike – tell us healthcare expenses are a major burden for them.  Emotional reactions to the cost of care are likely at the root of perceptions of the insurance industry."

To learn more about the Global Patient Pulse, please see recent writings on the HawkPartners website. Custom presentations of the study are also available.

About HawkPartners, LLC
HawkPartners is a marketing consulting firm that works at the intersection of market research and marketing strategy to help industry-leading, Fortune 500 clients make fact-based business decisions.  HawkPartners works with leading health care and insurance companies to develop game-changing marketing strategies and help them better understand their customers and competitors.  For more information about HawkPartners, visit http://www.HawkPartners.com.

About ICARE
ICARE is an independent fieldwork marketing research agency specialized in International Healthcare Marketing Research and based in Europe.  Each year the company conducts more than two hundred research studies, the vast majority being in the pharmaceutical area.  Specializing in both qualitative and quantitative research techniques, ICARE is renowned for its customer service and extensive multi-country knowledge.  ICARE has a long term partnership with HawkPartners.  For more information about ICARE, visit http://www.ICARE-mr.com.

Media Contact:
Pattie Mercier
Carlton PR & Marketing
978-807-2972
pmercier@CarltonPRMarketing.com

 


'/>"/>
SOURCE HawkPartners, LLC
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. MedPAC Data Underscores Need for Targeted Medicare Reforms to Strengthen Program Integrity, Protect Patient Care
2. American Association for Homecare Calls for Market-Based Alternative to Medicares Bidding Program; Cites Lack of Access for Beneficiaries
3. Medicare Part D Preferred Pharmacy Networks Reducing Costs, Popular with Seniors
4. Triple-S Salud and American Health Medicare Partner With MedAssurant
5. Pharmacists Ask Medicare to Help Seniors Complaining About Inadequate Pharmacy Access in Medicare Prescription Drug Plans
6. Criticare Secures Contract to Supply nGenuity Vital Signs Monitors to Russian Hospitals
7. American Association of People With Disabilities and Consumer Advocates Strongly Oppose Medicare Wheelchair Policy That Will Harm Medicare Beneficiaries
8. Michigan Seniors and Disabled Population Face Restricted Access to Power Wheelchairs Unless Congress Stops New Medicare Program
9. Bipartisan Group of 22 House Members ask CMS to Stop Prepayment Review Project that would Jeopardize Care for Medicare Beneficiaries
10. Congress Asked to Stop Policy That Would Restrict Access to Mobility Assistance for Medicare Beneficiaries in New York
11. American Association for Homecare Urges Congress to Enact Market-Based Alternative to Medicares Bidding Program for Home Medical Equipment
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/10/2016)... Feb. 10, 2016  CVS Health (NYSE: CVS ... in Santa Clara County, CA , ... the Santa Clara University campus. CVS Pharmacy stores and ... patients against the disease. Students at Santa Clara University ... vaccinated. In addition, anyone who has had close contact ...
(Date:2/10/2016)... 10, 2016 Immune Pharmaceuticals Inc. (NASDAQ: ... that it has filed a patent application directed to ... --> --> The ... of Ceplene (histamine dihydrochloride) in combination with immune checkpoint ... the efficacy of Ceplene and IL-2 therapy in patients ...
(Date:2/10/2016)... 10, 2016  Astellas Pharma Inc. (TSE: 4503, President ... that it has successfully completed, through its indirect wholly-owned ... purchase all issued and outstanding shares of common stock ... Paul Wotton , "Ocata") for a price of ... ("Tender Offer"). Astellas commenced the Tender Offer on November ...
Breaking Medicine Technology:
(Date:2/10/2016)... California (PRWEB) , ... February 10, 2016 , ... ... are working together to expand dental health services to the developmentally disabled in ... We Care Dental’s operations to a new facility at 71-949 Highway 111, Suite ...
(Date:2/10/2016)... ... 10, 2016 , ... Compliancy Group LLC is pleased to ... throughout the country. The Guard was specifically designed to handle each element required ... regulatory updates, and compliance coaching. , In addition to meeting the compliance needs ...
(Date:2/10/2016)... CO (PRWEB) , ... February 10, 2016 , ... Dr. ... announce the practice is now accepting new dental patients and families in the North ... exceptional dental care services from cleanings to cosmetic dentistry, and all in the most ...
(Date:2/10/2016)... ... February 10, 2016 , ... AxoGen, Inc. (NASDAQ: AXGN), a leading medical technology ... quarter and full year ended December 31, 2015 on Monday, February 29, 2016 after ... the investment community following the release at 4:30 PM ET. Investors interested in participating ...
(Date:2/10/2016)... ... February 10, 2016 , ... A ... Safety Congress and Expo event March 9-11, 2016. Hosted by Ohio's Bureau of ... , As the longest running and largest worker's compensation event in Ohio, ...
Breaking Medicine News(10 mins):