Navigation Links
HawkPartners/ ICARE Global Patient Pulse Reveals Health Warnings for Some Institutions

CAMBRIDGE, Mass., March 20, 2012 /PRNewswire/ -- Today, HawkPartners, LLC and ICARE released results from their Global Patient Pulse.  The study asked thousands of patients around the world about their perceptions of various healthcare providers and institutions, their most pressing healthcare needs, the quality of their country's healthcare system, and how they feel about its healthcare future.

(Logo: )

U.S. insurance companies performed lowest in overall satisfaction – with 57% of patients saying they are somewhat or very satisfied, compared with an average of 77% across all groups – in addition to receiving lower ratings than all other healthcare constituents on most individual attributes.

The study's proprietary Healthcare Temperature scored doctors, nurses, pharmacists, hospitals, pharmaceutical companies, insurers/payers and government across a broad range of health attributes, including whether the entity was:

  • Trusted
  • Investing in the future of healthcare
  • Innovative
  • Prepared to care for future generations
  • Concerned with the patient's health
  • Understanding of the patient's healthcare needs
  • Informed about current healthcare trends, news and developments
  • Genuinely caring about the patient's health, not just cutting costs

Healthcare Temperature results show that U.S. patients gave much higher marks to hospitals, pharmaceutical companies and even the government than their insurers.

"While one might expect institutions in general to be rated below healthcare providers with whom patients have a personal relationship, such as doctors and nurses, the fact that insurers were rated lower than pharmaceutical companies and only on par with government reveals some serious weaknesses," said Tony Gallo, partner, of HawkPartners and leader of the firm's Insurance practice.  "There is ample room for insurance companies to improve perceptions of their customer care and leadership in healthcare."

U.S. consumers say lower prices for medications and treatments (71% list it in their top three desired improvements) and for doctor visits (60%) are the most important improvements they would like to see.  Next most important enhancements, including improvement in care and wait times, are cited by far fewer patients – 25% or less.

Gallo continued, "In our current economic situation, the cost of healthcare is of great importance for a significant portion of the population: 64% of U.S. patients in the Global Patient Pulse – young and old alike – tell us healthcare expenses are a major burden for them.  Emotional reactions to the cost of care are likely at the root of perceptions of the insurance industry."

To learn more about the Global Patient Pulse, please see recent writings on the HawkPartners website. Custom presentations of the study are also available.

About HawkPartners, LLC
HawkPartners is a marketing consulting firm that works at the intersection of market research and marketing strategy to help industry-leading, Fortune 500 clients make fact-based business decisions.  HawkPartners works with leading health care and insurance companies to develop game-changing marketing strategies and help them better understand their customers and competitors.  For more information about HawkPartners, visit

ICARE is an independent fieldwork marketing research agency specialized in International Healthcare Marketing Research and based in Europe.  Each year the company conducts more than two hundred research studies, the vast majority being in the pharmaceutical area.  Specializing in both qualitative and quantitative research techniques, ICARE is renowned for its customer service and extensive multi-country knowledge.  ICARE has a long term partnership with HawkPartners.  For more information about ICARE, visit

Media Contact:
Pattie Mercier
Carlton PR & Marketing


SOURCE HawkPartners, LLC
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. MedPAC Data Underscores Need for Targeted Medicare Reforms to Strengthen Program Integrity, Protect Patient Care
2. American Association for Homecare Calls for Market-Based Alternative to Medicares Bidding Program; Cites Lack of Access for Beneficiaries
3. Medicare Part D Preferred Pharmacy Networks Reducing Costs, Popular with Seniors
4. Triple-S Salud and American Health Medicare Partner With MedAssurant
5. Pharmacists Ask Medicare to Help Seniors Complaining About Inadequate Pharmacy Access in Medicare Prescription Drug Plans
6. Criticare Secures Contract to Supply nGenuity Vital Signs Monitors to Russian Hospitals
7. American Association of People With Disabilities and Consumer Advocates Strongly Oppose Medicare Wheelchair Policy That Will Harm Medicare Beneficiaries
8. Michigan Seniors and Disabled Population Face Restricted Access to Power Wheelchairs Unless Congress Stops New Medicare Program
9. Bipartisan Group of 22 House Members ask CMS to Stop Prepayment Review Project that would Jeopardize Care for Medicare Beneficiaries
10. Congress Asked to Stop Policy That Would Restrict Access to Mobility Assistance for Medicare Beneficiaries in New York
11. American Association for Homecare Urges Congress to Enact Market-Based Alternative to Medicares Bidding Program for Home Medical Equipment
Post Your Comments:
(Date:11/26/2015)... 2015 --> ... blends immunotherapy with Bremachlorin-photodynamic therapy for advanced cancer. ... immunotherapy with Bremachlorin-photodynamic therapy for advanced cancer.   ... immunotherapy with Bremachlorin-photodynamic therapy for advanced cancer.   ... that immunotherapy can be efficiently combined with photodynamic therapy ...
(Date:11/26/2015)... 26, 2015 --> ... SyMRI to find optimal contrast weighting of MRI for ... has signed a research agreement with SyntheticMR in order to ... SyMRI, it is possible to generate multiple contrast images from ... patient has left, thus making it possible to both fine ...
(Date:11/26/2015)... FRANCISCO , November 26, 2015 ... billion by 2022, according to a new report by Grand ... Chronic Kidney Disease (CKD) which demands kidney transplantation is expected ... and cost effective substitute for organ transplantation. --> ... billion by 2022, according to a new report by Grand ...
Breaking Medicine Technology:
(Date:11/26/2015)... ... November 26, 2015 , ... Patients at Serenity Point ... come together on Thanksgiving Day to share the things that they are most ... Serenity Point YouTube channel, patients displayed what they wrote on index cards, describing ...
(Date:11/26/2015)... ON (PRWEB) , ... November 26, 2015 , ... ... of a real-time eReferral system for diagnostic imaging in the Waterloo region. Using ... BMD and Nuclear Medicine tests directly from their electronic medical record (EMR) without ...
(Date:11/26/2015)... ... 26, 2015 , ... The Catalent Applied Drug Delivery Institute ... integrate dose form selection in early phase drug development. The first of these ... bringing together the UK’s emerging life sciences companies, corporate partners, and investors, at ...
(Date:11/26/2015)... ... 2015 , ... PRMA Plastic Surgery is updating their record books yet again ... free flap breast reconstruction surgery! , “What an accomplishment for the PRMA team, says ... and it’s an honor to have served all of these women.” , PRMA is ...
(Date:11/26/2015)... Aliso Viejo, CA (PRWEB) , ... November 26, ... ... X users a new set of retro-fused, self-animating trailer titles with ProTrailer: Vintage. ... custom style options. These classically-influenced trailer titles work with any font, giving users ...
Breaking Medicine News(10 mins):