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Frost & Sullivan Accolade for Swissray's Exceptional Dedication to its Customers
Date:2/25/2013

added Grzywinska. "The systems are equipped with a radiation monitoring functionality, initially developed for one of its Scandinavian customers, and which has since been extended to all end-users."

The company adds customer value through price-competitive solutions. Swissray has a flexible manufacturing process, which enables it to meet specific client requirements at the manufacturing stage, rather than modifying ready products. In this way, Swissray's customers need pay only for the features that they actually require.

A key strategic Swissray goal is not only to sell its products, but also to provide support during the entire lifecycle of the system. This vision has underpinned the company's excellence in offering high-quality after-sales services to its customers in Europe and throughout the world.

Comprehensive training sessions are another dimension of Swissray's value-added offerings to its customers. The eXpert Center is an excellence centre that offers customers 24/7 support on clinical applications of Swissray's systems.

"Customers also benefit from the company's Real-time Monitoring service, a service which offers system assessment in real time," remarked Grzywinska. "Any potential issues can be detected ahead of time and downtime can be minimized. This solution ensures an impressive 99 per cent uptime guarantee for Swissray's customers."

Another customer value enhancement is Swissray's proactive support to new customers in site planning and preparation. This ensures maximum efficiency and end-user convenience, as well as safety, crucial in the design of an X-ray site.

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award
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