PITTSBURGH, Oct. 6 /PRNewswire/ -- Foundation Radiology Group (FRG), the premier provider of diagnostic imaging professional services, headquartered in downtown Pittsburgh, recently added Shawn Kramer, Director of Client Services, to its rapidly growing staff.
Kramer, a 20-year client services veteran, has held customer-care focused roles for Verizon, AT&T Wireless Services, Ceridian, and XO Communications.
As the Director of Client Services for FRG, Kramer will focus primarily on managing relationships with existing clients, implementing profitable client life-cycle strategies, and establishing performance standards to improve the client experience.
Prior to joining FRG, Kramer served for four years as Director, EAP and Work-Life Service Delivery for Ceridian. In this role, he was responsible for a $5M budget and a team of 120 employees. Kramer also served as a Master Black Belt, earning his certification after championing several Six Sigma projects.
Kramer previously held the title of Vice President, Customer Care at XO Communications, where he was responsible for a $10.6M budget and 200 employees. In this role, he led the company's efforts to consolidate seven market-based call centers into a single, 40,000 square foot regional call center.
"Our industry demands the highest possible level of customer care," said Brandon W. Chan, MD, CEO, Foundation Radiology Group. "We are growing rapidly, and want to ensure that our current client service goals are not only met, but exceeded, as we continue to expand. Shawn has a proven history of cultivating and maintaining client relationships, and successfully leading initiatives that help companies like ours to provide the absolute best customer service."
"It's really exciting to be part of a young company that has set customer service as such a priority," said Kramer. "I'm looking forward to playing a part in the continued success of FRG, and continuing to build out the client service team and our processes."
Kramer holds a BA in Business, from the University of Pittsburgh, and an MBA from Duquesne University. He started his career in the Management Development Program with Bell Atlantic, and later became the Director of Customer Care for AT&T Wireless Services.
About Foundation Radiology Group
Headquartered in Pittsburgh, PA, the Foundation Radiology Group's mission is to build the pre-eminent diagnostic imaging, radiology service bureau and physician practice group in the United States. FRG uses state-of-the-art PACS technology, a unique, efficient workflow system, based on its hybrid-staffing model, carrier-grade telecommunications infrastructure and the Internet to provide the fastest turnaround times in the industry for diagnostic imaging reads. FRG is focused on serving non-university affiliated health care institutions, with an emphasis on serving the rural and suburban hospital segment. It seeks multi-year exclusive contracts for the daytime and 7X24X365 radiology in full-service bureaus. The Group's administrative office, data processing and primary diagnostic imaging reading center are located in Three Gateway Center, in downtown Pittsburgh, where board-certified radiologists are available 24 hours a day. For more information on FRG and their growing radiology staff, visit http://www.frg-rad.com/.
SOURCE Foundation Radiology Group
|SOURCE Foundation Radiology Group|
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