Navigation Links
Fortune 500 Pharmaceutical Company Expands Use of inContact Cloud Contact Center Software Across Multiple Divisions
Date:5/29/2013

SALT LAKE CITY, May 29, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a current Fortune 500 customer is adding another division to be supported by inContact. During the selection process, inContact provided an ROI model and level of functionality that would not be possible with the premise-based call center solution the company had been using previously.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Serving healthcare providers and patients, the pharmacy services division has stringent requirements for security and redundancy that are mandated by government, legal and industry regulations. inContact was able to satisfy those security needs and provides a world-class cloud infrastructure that includes geographically redundant data centers and a carrier-grade telecom infrastructure that is owned, managed and monitored 24/7/365 by inContact employees. In addition to cloud Automatic Call Distribution and Workforce Management, inContact will support greater agent efficiency by integrating the inContact cloud universal queue directly with CRM and other business systems so that agents have all the information they need to personalize the customer care experience.

"There is unprecedented pressure on the bottom line for healthcare organizations," said Paul Jarman , CEO of inContact. "Our cloud contact center software has a proven cost-efficiency model. Now companies can get advanced features for managing workflow and agent productivity with a pay-as-you-go approach that makes sense for many companies."

Jarman added: "inContact has a portfolio of healthcare customers and we are rock-solid in our security and reliability which is backed up with enterprise-grade infrastructure and a published uptime guarantee of 99.99%."

Additional Information

About inContact

inContact (NASDAQ:  SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.


'/>"/>
SOURCE inContact
Copyright©2012 PR Newswire.
All rights reserved

Related medicine technology :

1. Henry Schein Ranks #303 In 2012 FORTUNE 500® Ranking Of Americas Largest Corporations
2. STATEMENT OF CHAIRMAN AND CEO GEORGE BARRETT FORTUNE 21 CARDINAL HEALTH REGARDING FISCAL CLIFF
3. Roche Diagnostics Named to FORTUNE magazines 2013 list of "100 Best Companies to Work For"
4. Zacks Bull and Bear of the Day Highlights: Fortune Brands Home & Security, Wal-Mart Stores, Regeneron Pharmaceuticals, Bayer and Array Biopharma
5. Henry Schein Named to FORTUNEs List of Most Admired Companies for 12th Consecutive Year
6. Medbox Featured in Fortune Magazine Cover Story
7. Fortune Magazine Profiles ArcView Group, Co-founded by Steve DeAngelo
8. Henry Schein Named As One Of FORTUNEs Largest 300 Corporations In America
9. Report Presents a Framework for Successful New Oncology Product Launches in the Pharmaceutical Sector
10. Savient Pharmaceuticals to Hold First Quarter 2012 Financial Results Conference Call on Wednesday, May 9, 2012
11. Pharmaceutical Industry Service Company Awarded The UKs Most Prestigious Business Accolade in Recognition of Outstanding Achievement in International Trade
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/28/2017)... -- Hill-Rom Holdings, Inc. (NYSE: HRC), will host its ... on Friday, November 3, 2017, beginning at 7:00 a.m. ... 8:30 a.m. (CDT) / 9:30 a.m. (EDT). ... and guidance for 2018, Hill-Rom executives will also highlight ... and long-range financial outlook through 2020. ...
(Date:9/25/2017)... 2017   Montrium , an industry leader ... the IQPC Trial Master Files & Inspection Readiness ... EastHORN Clinical Services has selected eTMF Connect ... management. EastHORN, a leading European contract research organization ... transparency to enable greater collaboration with sponsors, improve ...
(Date:9/22/2017)... 22, 2017 AVACEN Medical (AVACEN) announced that ... successfully helping those with the widespread pain associated with ... Amanda in Essex, England commented, ... hair, experiencing no sleep at all, tremendous pain, with ... cannot recommend [the AVACEN 100] enough, how this has ...
Breaking Medicine Technology:
(Date:10/13/2017)... WI (PRWEB) , ... October 13, 2017 , ... As ... in medicine known as “patient engagement.” The patient is doing more than filling out ... partners. , “There is an increasing emphasis in health care and research on ...
(Date:10/13/2017)... (PRWEB) , ... October 13, 2017 , ... PurhealthRX ... CBD Oil utilizing Purzorb™ technology. Applying the Purzorb™process to full spectrum CBD oil will ... and providing a CBD form that can be easily incorporated into liquid products, while ...
(Date:10/13/2017)... (PRWEB) , ... October 13, 2017 , ... Many families ... However, many long-term care insurance companies have a waiver for care if the client ... elimination period, when the family pays for care, is often waived, so the benefits ...
(Date:10/13/2017)... ... October 13, 2017 , ... Yisrayl Hawkins, Pastor and Overseer at The ... the most popular and least understood books in the Holy Scriptures, Revelation. The Book ... have baffled scholars for centuries. Many have tossed it off as mere rubbish, but ...
(Date:10/13/2017)... ... ... “America On The Brink”: the Christian history of the United States and ... of published author, William Nowers. Captain Nowers and his wife, Millie, have six ... years in the Navy. Following his career as a naval aviator and carrier ...
Breaking Medicine News(10 mins):