Navigation Links
Florida Blue Awarded Certified Center of Excellence by BenchmarkPortal for Second Consecutive Year
Date:12/10/2012

JACKSONVILLE, Fla., Dec. 10, 2012 /PRNewswire/ -- Florida Blue, Florida's Blue Cross and Blue Shield company, announced today that its BlueDirect Sales Center has earned the prestigious Certified Center of Excellence award from BenchmarkPortal, in conjunction with Purdue University's Center for Customer-Driven Quality, for the second consecutive year. In 2011, Florida Blue became the first inbound sales contact center to earn this prestigious certification.  

(Logo:  http://photos.prnewswire.com/prnh/20120904/MM67207LOGO )

"We are deeply honored to be a Certified Center of Excellence call center for the second consecutive year," said Craig Thomas, senior vice president of Government and Consumer Markets, Florida Blue. "Our Blue Direct Sales Center work very hard, every day, to help our customers choose the right health plans for themselves and their families."

The Certified Center of Excellence designation signifies a center has attained best-in-class performance among the top 10% of North American contact centers in the inbound sales industry by successfully passing a rigorous certification process that benchmarks performance against the industry's largest best practice database of call centers.

About Florida Blue
Florida Blue, Florida's Blue Cross and Blue Shield company, is a leader in Florida's health care industry. Our mission is to help people and communities achieve better health. Florida Blue has approximately 4 million health care members and serves 15.5 million people in 16 states through its affiliated companies. Florida Blue is a not-for- profit, policyholder-owned, tax-paying mutual company. Headquartered in Jacksonville, Fla., it is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information, visit www.FloridaBlue.com.

About BenchmarkPortal
BenchmarkPortal is the leader in Call Center benchmarking, training and consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database.  For more information concerning BenchmarkPortal, please see its Web site at:  www.benchmarkportal.com  


'/>"/>
SOURCE Florida Blue
Copyright©2012 PR Newswire.
All rights reserved

Related medicine technology :

1. Profil Institute Partners with Florida Hospital to Establish East Coast Center for Clinical Metabolic Research
2. Arthritis Associates of South Florida Acquires Access to Patient Health History Faster with Digital Pen Technology from Anoto and NextGen Healthcare
3. Spine Pain Management Opens Two Additional Affiliate Diagnostic Centers in Florida
4. Floridas Stop-Sale System Achieves Significant Results In Battle Against Meth
5. Florida Cardiovascular Association Utilizes MedInformatix EMR Solution for Optimal Charting and Billing Workflow
6. Local Gastroenterologists First in South Florida to Offer Fecal Transplant
7. Bandages Plus, Inc. Doral, Florida has been acquired by The Morrissey Group, LLC
8. Pharmaceutical Industry Service Company Awarded The UKs Most Prestigious Business Accolade in Recognition of Outstanding Achievement in International Trade
9. QBC Diagnostics Awarded GSA Contract
10. Ampio Awarded US and Canadian Patents that will Bolster the Commercialization of Optina™ for the treatment of Diabetic Macular Edema (DME)
11. Northwest Bio Awarded $5.5 Million German Government Grant
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/24/2016)... , May 24, 2016 ... the world , s first dual ... fistula intervention   OrbusNeich, a global company ... expanded its portfolio to include products to treat peripheral ... the company,s first entry devices for lower limb and ...
(Date:5/24/2016)... 2016 Les ... la première endoprothèse à double thérapie au ... portant sur les membres inférieurs et la ... entreprise mondiale spécialisée dans la fourniture de ... a élargi son portefeuille pour inclure des ...
(Date:5/24/2016)... Dutch surgeons have launched a ground-breaking medical app to help doctors ... a global scale. Medical professionals from Europe , ... the US have already signed up for the app, which combines ... environment. Education  "Imagine a doctor for Medicines ... at Harvard to treat a bomb victim via live streaming - ...
Breaking Medicine Technology:
(Date:5/26/2016)... ... May 26, 2016 , ... There are nearly 14.5 ... 32 million cancer survivors worldwide. On Sunday, June 5, 2016, communities around the world ... Cancer Survivors Day®. , National Cancer Survivors Day® is an annual worldwide Celebration ...
(Date:5/26/2016)... ... May 26, 2016 , ... In an effort to provide hair restoration information to ... Snapchat users and those who do not use the app. Dr. Mohebi, the founder of ... Dr. Mohebi Live . , Dr. Mohebi says, “The positive response to the ...
(Date:5/26/2016)... ... 26, 2016 , ... North Cypress Medical Center hosted its 9th ... Cypress. With the help of community partners, the event organizers raised $45,000 for the ... wounded service members and their families through health, wellness, and therapeutic support. , ...
(Date:5/26/2016)... ... May 26, 2016 , ... Power Systems, a leading ... PowerWave Instructor Certification Course in Stoughton, Massachusetts. The course was led by Power ... the 8 hour interactive course to qualify participants as certified PowerWave trainers. ...
(Date:5/26/2016)... ... 26, 2016 , ... The introduction of our professional athletes coincides with the ... , “We are proud to introduce Meghan Klingenberg, defender and World Champion ... Quick, wide receiver for Los Angeles who was a second round selection in the ...
Breaking Medicine News(10 mins):