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EMH Healthcare Improves Critical Test Results Communications With Amcom Software

MINNEAPOLIS, Nov. 26, 2012 /PRNewswire/ -- Amcom Software, Inc. today announced that EMH Healthcare is using the Amcom Critical Test Results Management (CTRM) solution as a key part of its process for communicating critical patient test results. The Elyria, Ohio-based organization selected Amcom to provide a more efficient system and improve the workflow for both radiologists and ER physicians, ultimately with a positive impact on patient care.

"We were manually communicating our critical test results," said Michelle Dossa, Manager, Department of Imaging Services, EMH Healthcare. "When a radiologist identified a critical result he or she would contact the ordering provider via phone, and the information was manually reviewed to determine Joint Commission compliance.  For all other wet readings, the ER doctors would then have to retrieve information from the PACS [picture archiving and communications system] and reenter it into their EMR. With so much technology at play we looked for an easier solution to bring it all together."

Cleared by the FDA as a 510(k) class II medical device, Amcom's CTRM product integrates with the PACS system, enabling radiologists to document and immediately send alerts about their findings. The communications are HIPAA compliant, and are automatically recorded to provide a full audit trail that supports accountability and assists with Joint Commission reporting.

Amcom inserts the test result findings and alerts into the patient's EMR, eliminating the need for ER physicians to go back and forth between systems. "The ER doctors immediately see an alert on the EMR dashboard. As a result, communications are smoother and our ER process is now much less manual. We have also eliminated the need for radiology nurses to track reports and dictations, maintain a document log, and make calls to notify ER physicians," said Dossa.

"EMH Healthcare's success with our CTRM solution typifies Amcom's mission – to connect people to the data they need with fast, accurate, and efficient communications," says Colin Balmforth, President, Amcom Software. "I am very pleased that we are helping EMH Healthcare save valuable time for busy physicians and improve the delivery of care."

About EMH Healthcare
EMH Healthcare's mission is to improve the health of our community through safe, high-quality and cost-effective care. To fulfill this mission, EMH Elyria Medical Center, EMH Amherst Campus, The EMH Center for Health & Fitness in Avon, and a multi-disciplinary medical staff provide services to meet the needs of the community.  EMH Elyria Medical Center was founded in 1908 as a community hospital and is committed to providing expert care and exceptional caring to all. For more information, visit

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About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935 or go to or find us on Twitter @AmcomSoftware.

SOURCE Amcom Software
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