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Diplomat Specialty Pharmacy's 2012 Physician Satisfaction Survey Results Affirm Success of Company's Education & Training Program

FLINT, Mich., July 23, 2012 /PRNewswire/ -- Diplomat Specialty Pharmacy, the nation's largest privately held specialty pharmacy, revealed the results of its annual Physician Satisfaction Survey today.  The survey, conducted by Gartner & Associates LLC in July 2012, reaffirms Diplomat's industry leading physician satisfaction rates.

Key survey findings reflect:

  • 98% of healthcare respondents are satisfied overall with Diplomat
  • 99% indicated that Diplomat meets their expectations
  • 91% indicated that Diplomat exceeds the service levels of other pharmacies

Further, there was a 10% increase over 2011 in the number of healthcare workers who responded "very satisfied" when asked to rank their satisfaction based on the knowledge and helpfulness of Diplomat's care staff, pharmacists and nurses.

Diplomat Specialty Pharmacy CEO, Phil Hagerman, says the overwhelmingly positive 2012 survey results affirm the daily efforts of the company's Education & Training center known as Diplomat University. "This type of physician-provided data reinforces the importance and value of our approach to employee training and education," notes Hagerman. "Our increases in service levels are compelling and demonstrate that we are not putting growth in front of patient services and overall care. We believe that our industry-leading Diplomat University is helping to create a more knowledgeable, helpful and compassionate team of support staff."

About Diplomat Specialty Pharmacy

Michigan-based Diplomat Specialty Pharmacy, founded in 1975, serves patients nationwide as the country's largest privately held Specialty Pharmacy and focuses on complete medication management programs for patients with serious and chronic conditions. Diplomat's business model creates unique partnerships around both distribution and services with all industry stakeholders including physicians, patients, group purchasing organizations, hospital systems, retail chains and managed markets, always focused on improving adherence and the patient experience.

Learn more about Keeping Patients Healthier…Longer at

Contact: Dan Roelofs, 616-808-3232

SOURCE Diplomat Specialty Pharmacy
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