Navigation Links
Diplomat Specialty Pharmacy 2011 Patient Satisfaction Survey Results Affirm Success of Company's Patient Focused Model
Date:6/30/2011

FLINT, Mich., June 30, 2011 /PRNewswire/ -- Diplomat Specialty Pharmacy, the nation's largest privately held specialty pharmacy company, revealed the results of its annual patient satisfaction survey today.  The survey, conducted by Gartner & Associates LLC in May 2011, reaffirms Diplomat's industry leading patient satisfaction rates.

Key survey findings reflect:

  • 99% of customer respondents were satisfied overall with Diplomat
  • 98% indicated that Diplomat meets their expectations
  • 90% indicated that Diplomat exceeds their expectations

The written survey was mailed May 11, 2011 by Diplomat to a random sample of 1,545 customers, following the same Gartner-developed methodology used in the spring 2010 survey – which also reflected outstanding levels of patient satisfaction. 463 surveys were returned, representing an impressive 30% response rate.

Diplomat Specialty Pharmacy President and CEO Phil Hagerman, R.Ph., says the overwhelmingly positive 2011 survey results affirm the Company's patient focused model, which remained constant during the Company's unprecedented growth over the past several years.

"This type of customer-provided data reinforces the importance and value of our Company approach, which includes direct outreach to patients to maintain our high adherence rates and our proprietary eNAV® IT platform," notes Hagerman.

"Equally important, the survey results reflect positive patient feedback at a time when Diplomat is on a major growth spurt, nearly 50% year over year.  On top of that, we moved our entire operation to a new 350,000 square foot facility, however we didn't sacrifice patient satisfaction for increased revenues, more patients and a larger operation center and that's tremendously gratifying to all of us at Diplomat."

The eNAV® system plays a vital role in patient compliance, evidenced by the fact that Diplomat's specialty patients average better than 90% adherence to their medications, while the national average is 50-70% for chronic medicines. 

About Diplomat Specialty Pharmacy

Michigan-based Diplomat Specialty Pharmacy, founded in 1975, is the nation's largest privately held Specialty Pharmacy and focuses on complete medication management programs for patients with serious and chronic conditions. Key programs include: Oncology, HIV/AIDS, Hepatitis C, Multiple Sclerosis, Rheumatoid Arthritis, Crohn's, Hemophilia, Growth Hormone and Psoriasis. Other specialty areas include Transplant, Fertility, Dialysis Medication Management, Bio-Identical Hormone Therapy and Specialty Compounding.  Locations include: Flint and Grand Rapids, MI; Chicago, IL; Ft. Lauderdale, FL; and San Bernardino, CA. Learn more about Keeping Patients Healthier…Longer® at www.diplomatpharmacy.com.


'/>"/>
SOURCE Diplomat Specialty Pharmacy
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Diplomat Specialty Pharmacys Hagerman Named Grant Thornton Leader & Innovator of the Year
2. Diplomat Specialty Pharmacy Launches Diplomat University - Hires Jennifer Hagerman, PharmD, Pharmacy Professor
3. Diplomat Specialty Pharmacy Honored by Inc. Magazine as One of the Nations Fastest-Growing Companies
4. Diplomat Specialty Pharmacy Hires Senior Director of HR & Government Relations
5. Diplomat Specialty Pharmacy Hires Vice President of Operations
6. Southwest Oncology Network (SWON) Selects Diplomat Specialty Pharmacy for Development and Launch of SWON-Rx, an Oral Oncology Medication Management Platform
7. Diplomat Specialty Pharmacy Continues to Expand - Opens Location in Southern California
8. Diplomat Specialty Pharmacy Tapped by Teva Neuroscience for Therapy Optimization Study for Multiple Sclerosis (TOP MS)
9. Diplomat Specialty Pharmacy Develops and Launches Best-In-Class Electronic Navigator (eNAV(TM)) Patient Care System
10. Genzyme Corporation Selects Diplomat Specialty Pharmacy for 2008 Renagel Medicare Part D Assistance Program
11. Prime Therapeutics Vice President of Specialty Pharmacy Solutions Presents at 6th Annual Executive Forum on Pharmacy Benefit Management Strategies
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/28/2017)... 2017 The global  pulse oximeters market  is expected to ... View Research, Inc. The pulse oximeters market is anticipated to witness significant growth ... target diseases such as chronic obstructive pulmonary disease (COPD), sleep apnea, cardiac arrhythmia, ... ... Grand View Research Logo ...
(Date:2/28/2017)... 2017  Summary This report provides all ... its partnering interests and activities since 2010. ... Description The Partnering Deals and Alliance since 2010 report ... one of the world,s leading life sciences companies. ... to ensure inclusion of the most up to date ...
(Date:2/28/2017)... 28, 2017 Research and Markets has ... Forecasts 2014-2025" report to their offering. ... The global digestive ... by 2025. Growing consumer awareness regarding the severity of digestive ... to stimulate industry growth over the forecast period. The increasing ...
Breaking Medicine Technology:
(Date:2/28/2017)... Gowrie, IA (PRWEB) , ... February 28, 2017 , ... Webster-Calhoun Cooperative Telephone Association ... cooperative to be held on Tuesday, March 14th at 7:00 pm at the Southeast Valley ... is "Set Your Sights For Great Service" What do you look for in ...
(Date:2/28/2017)... , ... February 28, 2017 , ... In 2014, Harvard ... In studying approximately 800 deaths from prostate cancer, the researchers found that men who ... more likely to get fatal prostate cancer. Although the increased risks are small, they ...
(Date:2/28/2017)... (PRWEB) , ... February 28, 2017 , ... BrightStar Care ... of Choice Awards from Home Care Pulse. This award is granted only to top-ranking ... BrightStar Care Marietta is now ranked among home care providers from across the ...
(Date:2/27/2017)... ... February 27, 2017 , ... It’s ... strength, which often leads to a host of health issues, including urinary incontinence. ... Geriatrics Society discovered that good overall muscle strength in older women, particularly ...
(Date:2/27/2017)... ... February 27, 2017 , ... Much attention has been paid to the ... dependent on opioid painkillers has fallen short. From 1999 until 2010, fatal overdoses from ... in fatal overdoses in male populations.(1) , The proportion of women using illicit drugs ...
Breaking Medicine News(10 mins):