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Critical Alert Recognized In Gartner Report: Put Patient Throughput and Capacity Management at the Center of Your Performance Improvement Plan

Critical Alert, a leading enterprise-class patient communications application provider, announced today their recognition as a Sample Vendor in Gartner’s August 2019 Put Patient Throughput and Capacity Management at the Center of Your Performance Improvement Plan report.

The report, published on August 16th, 2019, describes Patient Throughput and Capacity Management (PTCM) as the “domain and discipline concerned with monitoring, orchestrating and managing the patient’s journey through the HDO and overcoming the obstacles they encounter along the way through real-time and predictive intervention.” Gartner notes: "By 2022, 50% of HDO CIOs will cite PTCM as one of their top three organizational priorities."

The report recommends, “To optimize the use of electronic health record (EHR) and digital care delivery technologies in pursuit of PTCM, HDO CIOs should establish an enterprisewide PTCM strategy and roadmap by engaging key stakeholders, such as admissions, transition management, referral management, workforce management, discharge planning and the emergency department. The most significant stakeholder may be nursing operations.”

“We believe that Gartner's recognition of patient throughput as an integral component of overall performance improvement aligns with the strategic investments we have made around patient-to-caregiver communications and interoperability,” said John Elms, CEO of Critical Alert. “What we see as Gartner's focus on real-time health system architecture, to us parallels the way we engage clinical and IT leadership around enterprise communications, analytics and clinical consultation, " continued Elms.

Source: Gartner, Put Patient Throughput and Capacity Management at the Center of Your Performance Improvement Plan, Barry Runyon, August 16, 2019.

About Critical Alert
Critical Alert promotes a solution-set of enterprise, software-based products, services and strategies that enable hospitals to give a voice to their patients, empower their clinical staff with actionable intelligence, unburden their support and IT teams and save money. The company’s software-driven platform includes UL-1069 compliant hardware, Aperum patient experience analytics and a portfolio of integrated partner offerings. Its value-added clinical services reduce costs, clinical interruptions and alarm fatigue and improve the quality of care for hospitals and healthcare enterprises.

For more information, visit: - follow Critical Alert on LinkedIn and Twitter

Critical Alert is a registered trademark. All other product or service names are the property of their respective owners.

Critical Alert Media Contacts
Josh Troop
Vice President of Marketing

Betsy Berken-Zaslav
Director of Marketing

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