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Consumer Reports' Drugstore Ratings: 94% of Shoppers "Highly Satisfied" With Independents; Some Irked By Long Waits at Big Box Stores
Date:4/5/2011

opping there. But service lags.  One in four mass merchant shoppers complained of a long wait at the service counter.  And when a store was out of a drug, a third (33 percent) waited for two or more days to get their prescription. Walmart was among the lowest rated stores overall and the only one judged worse than average in speed, accuracy, and personalized service.
  • Top gripes: Thirty-two percent of readers reported their pharmacy was out of stock on the medicine they needed at least once in the past year.  Also, 21 percent cited slow service at the counter, while 15 percent of those surveyed complained that their medicine wasn't ready for pickup when promised.
  • Shoppers demand speed: Forty-nine percent of readers said the ability to get in and out quickly with medicine in hand was an important consideration when choosing a drugstore.  Sixteen percent said on-time delivery was problematic, versus 24 percent in CR's 2002 survey.  
  • More doctors prescribing electronically, but still not enough: Sixty-nine percent of readers said they drop off paper prescriptions when using walk-in pharmacies. Today, 40 percent of doctors are e-prescribing, up from less than one percent six years ago.  Yet that represents only about 18 percent of all eligible prescriptions in 2010. Experts say that if more prescriptions were transmitted electronically it would help eliminate medication errors due to variables like poor handwriting, wrong dosing instructions, missed drug interactions, and patient allergies.
  • Supermarkets do well: As a group, the nation's 9,000 or so supermarket pharmacies also did well in the survey.  Eighty-four percent of readers who bought drugs there were highly satisfied.

  • CAUTION URGED ON THE INTERNET

    The report also warns about the Internet on two fronts.  Consumers looking for answers online instead of from a health-care professional
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    SOURCE Consumer Reports
    Copyright©2010 PR Newswire.
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