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Consumer Reports' Drugstore Ratings: 94% of Shoppers "Highly Satisfied" With Independents; Some Irked By Long Waits at Big Box Stores
Date:4/5/2011

YONKERS, N.Y., April 5, 2011 /PRNewswire-USNewswire/ -- New drugstore Ratings published in the May issue of Consumer Reports and available online at www.ConsumerReportsHealth.org reveal that the overwhelming majority (94%) of readers are highly satisfied with their experiences at neighborhood independent drugstores. While customers said they were generally satisfied with their pharmacies, some were irked by long waits and lagging service at some big box stores.

"Chalk one up for the little guy," said Tod Marks, senior editor, Consumer Reports.   "We found that the independents made fewer errors, offered swifter service at the pharmacy counter, and were more likely to have medications ready for pick up when promised."  

The report also warns that rogue pharmacies continue to operate on the Internet, selling non-FDA-approved drugs, as well as narcotics, and risky supplements for sexual performance and weight loss.

Some survey highlights, based on responses from 43,739 readers of Consumer Reports, conducted by the Consumer Reports National Research Center, are highlighted below:

  • Kudos to Independents: More than 90 percent of readers gave independent drugstores top scores across the board for pharmacists' knowledge about drugs and other products, helpfulness and courtesy, speed, accuracy, and personal service. Included in this group are HealthMart and The Medicine Shoppe, two chain-like independents that did equally well. Readers who shopped at independents were twice as likely as chain drugstore shoppers to characterize their druggist as easy to talk to and able to give them a one-on-one consultation.
  • Big box stores, the pick for cash customers: Twenty-two percent of readers fill their prescriptions at big box stores, up from 14 percent in 2002, with price cited as an important reason for sh
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SOURCE Consumer Reports
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