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Concentra is Writing a New Prescription on Health Care With Outstanding Service
Date:2/28/2011

. We've been very impressed by their commitment to driving greater patient satisfaction with integrity, discipline and caring."

This data, along with other market trend information, is helping to drive the future of Concentra – including its comprehensive health and wellness offerings. Concentra has implemented the same measurement standards for all its business units, helping to create great experiences for clients and patients regardless of how they interact with the company.

Franklin Covey's survey data is displayed on a customized dashboard which was created for Concentra called Vital Signs, which maintains key metrics for each location. Concentra leaders use information from Vital Signs to track performance on patient-experience measures, address specific issues, and monitor progress in every center. Vital Signs and the customer-service survey are integrated with effective execution training, helping Concentra colleagues advance processes to improve patient satisfaction scores.

For more information about Concentra, and its full suite of products and services, visit www.Concentra.com. For more information about Franklin Covey Customer Loyalty solutions, visit www.FranklinCovey.com.

About Concentra®

Concentra is a leading health care company focused on improving America's health, one patient at a time. Through its affiliated clinicians, the company provides occupational medicine, urgent care, physical therapy, and wellness services from more than 300 medical centers in 42 states. In addition to these medical center locations, Concentra serves employers by providing a broad range of health advisory services and operating 240 worksite medical facilities. Through this complement of services, Concentra intends to raise the standard of health by putting individuals first, treating them with clinical excellence, and focusing on their o
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