Navigation Links
Concentra is Writing a New Prescription on Health Care With Outstanding Service
Date:2/28/2011

tice, patient satisfaction scores are collected across the nation by phone. The survey, conducted by Franklin Covey, also focuses on other key drivers of the patient experience, including wait times, the likelihood of recommending Concentra to others, and willingness to return for other health care needs. As a result of its focus on great patient experiences, Concentra has quickly increased its patient-loyalty scores to levels of other service-industry leaders:

  • Nationally, Concentra has a customer loyalty rating that is significantly higher than many other health care organizations, as well as companies in retail and lodging industries.
  • 65 percent of patients say they would recommend Concentra to friends and family, based on their own experience with the organization, according to internal data.
  • On average, Concentra sees 25,000 patients each day, approximately 6 million patients a year, creating millions of "fans" as a result of their exceptional patient experience.

"We have come a long way, and continue to hear stories about the exceptional care patients receive in our centers. However, we are not resting on our laurels, and are constantly looking at what can be improved, enhanced, or even added to our current service offering to help improve the health of our patients," Bucknam added.

Concentra chose Franklin Covey's Customer Loyalty Practice to collect patient feedback because of the rigor of their survey process. Rather than using e-mail or web-based surveys, Franklin Covey surveys a sample of patients from every center, using person-to-person, out-bound phone surveys.

Sandy Rogers, general manager of Franklin Covey's Customer Loyalty Practice said, "Concentra is committed to the accuracy and quality of its customer satisfaction data, not just data that feels good. Because of this, Concentra not only has high customer-loyalty ratings, but accurate customer-loyalty data
'/>"/>

SOURCE Concentra
Copyright©2010 PR Newswire.
All rights reserved

Page: 1 2 3 4 5

Related medicine technology :

1. Northwest Biotherapeutics Receives Approval of US Patent for Cost Saving Automation of High-Concentration DCVax(R) Manufacturing
2. Hereditary Angioedema Patients Report: C1-Esterase Inhibitor Concentrate Effective in Treating Acute Attacks, Helps Them Avoid Emergency Care
3. Emisphere Announces Data From Independent Clinical Study of Effects of Oral GLP-1 on Glucose and Insulin Concentrations
4. Increases in West Nile Virus Replikin Concentrations Precede Increases in the Number of Human Cases
5. Concentra Medical Centers Gears Up for Flu Season to Keep Area Workforce Healthy
6. Concentra Offers Flu Vaccines to Keep America Working
7. Study Shows Vasopressin Receptor Antagonist VAPRISOL(R) (Conivaptan Hydrochloride Injection) Significantly Increased Serum Sodium Concentration in Patients with Euvolemic & Hypervolemic Hyponatremia
8. New Data Analyses on CONCERTA® Pediatric Treatment Include Insight on Handwriting Performance and Attention in ADHD
9. HealthWarehouse.com and Huntington Insurance Partner to Help Self-Insured Employers in the Midwest Save on Prescription Medications
10. Treatment for Prescription Drug Addiction and Painkiller Abuse has Risen Sharply Since Onset of Financial Crisis, Reflecting Uncertainty About Economy
11. Survey Finds Patients Oppose Prescription Mandate for OTC Medicines Containing Pseudoephedrine
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/17/2014)... 2014  Strategic Health Services, Inc. (SHS), a leading ... a strategic agreement with QualCare, Inc., a leading provider of ... regional marketplace.  This agreement will further QualCare,s population ... solutions QualCare brings to its clients in ... QualCare plans cover more than 800,000 member ...
(Date:12/17/2014)... ANGELES , Dec. 17, 2014  ImmunoCellular ... the US Patent and Trademark Office (USPTO) has ... ICT-107, a dendritic cell-based immunotherapeutic vaccine targeting six ... The claims of US Patent No. 8,871,211, which ... neural cancer by administering a dendritic cell composition ...
(Date:12/15/2014)... , December 15, 2014 ... Am 19. und 20. Februar sind ... Aegate SAFE MEDICINE ECOSYSTEM PARTNER PROGRAMM ™ ... zu besuchen. Diese Tagung soll ... die Möglichkeit geben, die neue profitablen Unternehmensdienstleistungen, ...
Breaking Medicine Technology:Strategic Health Services to collaborate with QualCare on Population Health and Wellness Technology for QualCare Members 2Strategic Health Services to collaborate with QualCare on Population Health and Wellness Technology for QualCare Members 3ImmunoCellular Therapeutics Announces Issuance of Key Patent For ICT-107 Cancer Vaccine 2Symposium über Aegates Ecosystem-Partner-Programm für sichere Medikamente vom 19. - 20. Februar 2015 in Amsterdam 2
... May 24 Perrigo Company (Nasdaq: PRGO ; TASE) ... will present at the Citi Investment Research Global Health Care Conference on ... the New York Hilton.  The presentation will be webcast on the following ... , , ...
... , MOSCOW , May 24 The international forum "Drug ... held in Moscow on June 9 and 10, 2010, ... , Heads ... gather in Moscow for a conference initiated by the Russian News ...
Cached Medicine Technology:Drug Production in Afghanistan: A Challenge for the International Community 2
(Date:12/17/2014)... Marlborough, Mass. (PRWEB) December 17, 2014 ... College of Osteopathic Medicine (ACOM), which welcomed its ... Virtual Desktop Infrastructure (VDI) to seamlessly support bring ... learning – and teaching – experience. The solution, ... Citrix NetScaler , Dell server and storage ...
(Date:12/17/2014)... HeartMath® Inc., recognized as one of the world’s ... heart coherence and the physiology of emotions, is ... to chipset manufacturers and consumer electronics companies. The ... its HRV solutions, tap into its HRV sensor ... HRV databases and algorithms for developing consumer products. ...
(Date:12/17/2014)... 2014 In its comprehensive analysis of ... Argus Claim Review division have recently identified out-of-network and ... ways savings are achieved on behalf of employer-clients. ... dollars in savings to Argus each year, with a ... explained by Tom Doney, Cypress president and CEO, these ...
(Date:12/17/2014)... IL (PRWEB) December 17, 2014 Now ... Awards celebrate the best of the best in senior ... award is only given to communities and agencies that ... the SeniorAdvisor.com site. Of the nearly 100,000 providers currently ... award. Winners of the SeniorAdvisor.com Best of 2015 Awards ...
(Date:12/17/2014)... Dec. 15, 2014 (HealthDay News) -- As gas prices ... deaths, a new study suggests. In times of ... of those riders are inexperienced, the researchers explained. ... California, which has the highest number of motorcycle registrations ... of motorcyclist deaths. The analysis revealed a strong ...
Breaking Medicine News(10 mins):Health News:Alabama College of Osteopathic Medicine Deploys Desktop Virtualization Solution from Citrix, Dell and Unidesk 2Health News:Alabama College of Osteopathic Medicine Deploys Desktop Virtualization Solution from Citrix, Dell and Unidesk 3Health News:HeartMath® Inc.’s HRV Platform Solutions Available for Licensing 2Health News:HeartMath® Inc.’s HRV Platform Solutions Available for Licensing 3Health News:Out-of-Network & Medical Necessity Reviews among Top Ways TPA Identifies Significant Medical Claim Savings 2Health News:The Inn at Willow Falls - Crest Hill, IL Wins 2015 Best of Assisted Living Award from SeniorAdvisor.com 2Health News:The Inn at Willow Falls - Crest Hill, IL Wins 2015 Best of Assisted Living Award from SeniorAdvisor.com 3Health News:When Gas Prices Go Up, So Do Motorcycle Accidents, Study Finds 2
... of Michigan researchers have identified the first biomarker of ... a simple blood test that should solve a treatment ... after bone marrow transplants. The biomarker also makes it ... dying of graft-versus-host disease, or GVHD. GVHD is ...
... R. Palmer Beasley, M.D., Ashbel Smith Professor at The ... awarded the Hepatitis B Foundation,s Distinguished Scientist Award 2010. ... provides long-term protection against hepatitis B infection, which is ... the world. Ultimately, HBV can be eradicated," said Beasley. ...
... ... major concerns that could affect efforts to effectively implement electronic health records under ... (CHIME). , ... Ann Arbor, MI (Vocus) -- Reporting, product certification and implementation deadlines represent ...
... ... ... 20 years with very little innovation, the world of cast removal has changed. Sanford ... , , ,With an operating sound level just above a whisper, and no vibration, the ...
... Minn., Jan. 8 Grubb & Ellis Healthcare REIT II, ... to acquire the Center for Neurosurgery and Spine, a 36,600-square-foot, ... Sartell. The acquisition is subject to customary closing conditions and ... , Located at 162 19th St. South, the ...
... and benefit people with asthma, heart and lung disease, ... News) -- The U.S. Environmental Protection Agency on Thursday ... to a variety of health problems, including aggravated asthma ... , The new standards, if adopted by the agency ...
Cached Medicine News:Health News:Blood test could improve graft-versus-host disease treatment 2Health News:Blood test could improve graft-versus-host disease treatment 3Health News:CHIME Voices Concerns About Proposed ARRA Regulations 2Health News:CHIME Voices Concerns About Proposed ARRA Regulations 3Health News:CHIME Voices Concerns About Proposed ARRA Regulations 4Health News:New 'Kid-Friendly' Cast Removal Tool Now at Sanford 2Health News:Grubb & Ellis Healthcare REIT II Enters Agreement to Acquire the Center for Neurosurgery and Spine Near St. Cloud, Minn. 2Health News:Grubb & Ellis Healthcare REIT II Enters Agreement to Acquire the Center for Neurosurgery and Spine Near St. Cloud, Minn. 3Health News:Grubb & Ellis Healthcare REIT II Enters Agreement to Acquire the Center for Neurosurgery and Spine Near St. Cloud, Minn. 4Health News:EPA Unveils Stricter Smog Standards 2Health News:EPA Unveils Stricter Smog Standards 3
... single liquid stable reagent offers the ... liquid stability to help maximize laboratory ... quick result turnaround time. The proprietary ... reagent provides a long shelf life ...
... Amylase powder reagent once reconstituted offers ... single liquid stability to help maximize ... provide quick result turnaround time. The ... powder reagent provides a long shelf ...
LCD chart display...
Mobile offers full life cycle service for Sp02 accessories that are the vital link between pulse oximeter and patient...
Medicine Products: