Navigation Links
Children's Hospitals and Clinics Launch Direct Access Interpreter Phone Lines for Non-English Speaking Callers
Date:3/1/2010

MINNEAPOLIS and ST. PAUL, Minn., March 1 /PRNewswire/ -- Families who are not proficient in English have a new user-friendly resource to help them with their child's health care needs.  Beginning March 1, Children's Hospitals and Clinics of Minnesota is offering dedicated interpreter phone lines that give Hispanic and Somali callers immediate access to trained health care interpreters who can connect them with any department or clinic at Children's.  

Interpreters have always been available at Children's, but callers had to call a main line first where they would most likely reach someone who does not speak their language.  The family had to communicate the need for an interpreter and would be placed on hold while an interpreter was called.  Sometimes calls would be lost or the families would hang up.

"Language can be a significant barrier for some families who are trying to access the health care system," said Boris Kalanj, director of the Office for Health Care Equity at Children's.  "As hard as we have worked to make interpreters available, that initial point of contact can leave families feeling frustrated or confused.  With this new phone line we wanted to enhance access to our health care system by giving families a chance to connect with an interpreter before connecting with anyone else at Children's, who may not speak their language."

The new service will initially cover Spanish and Somali families, which account for about 90% of the interpreter services volume at Children's.  The phone lines will be serviced by a combination of Children's staff interpreters and contracted interpreters from an outside agency.

Under the new system, families simply dial a local phone number dedicated for their language.  The numbers are:  (612) 813-7500 (Spanish) and (612) 813-2020 (Somali).

An interpreter will answer the call in the designated language, identify the caller's needs, and connect them to the appropriate person, department, clinic or unit for help.  The interpreter will remain on the line throughout the call, providing interpretation and connection assistance until all of the caller's needs have been addressed.

The new interpreter lines are being funded in part by grants from three foundations:  the Robins, Kaplan, Miller & Ciresi L.L.P. Private Foundation, the Michael V. and Ann C. Ciresi Charitable Foundation, and the Robins, Kaplan, Miller & Ciresi Foundation for Children.  The program is part of an ongoing effort by Children's to address health care disparities in Minnesota.

About Children's Hospitals and Clinics of Minnesota

Serving as Minnesota's children's hospital since 1924, Children's Hospitals and Clinics of Minnesota has 332 staffed beds at its two hospitals in St. Paul and Minneapolis.  An independent, not-for-profit health care system, Children's of Minnesota provides care through more than 14,000 inpatient visits and more than 200,000 emergency room and other outpatient visits every year.  Children's is the only Minnesota hospital system to provide comprehensive care exclusively to children.  For more information, visit www.childrensmn.org.

SOURCE Children’s Hospitals and Clinics of Minnesota

Back to top

RELATED LINKS
http://www.childrensmn.org

'/>"/>

SOURCE Children’s Hospitals and Clinics of Minnesota
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Carefx Portal Solution to Deliver First Time, Statewide Access to Patient Data Among Hospitals in the LSU Network
2. Telehealth: Nurse Support Initiatives for Hospitals from Corathers Health
3. BD Launches Be a Flu Fighter Campaign to Promote Influenza Awareness and Prevention in Schools, Hospitals and Laboratories
4. HHS Activates Additional Components of National Disaster Medical System to Help U.S. Hospitals Treat Survivors of Earthquake in Haiti
5. Aurora Hospitals Named Among the Nations Best
6. Cardinal Health Helps Hospitals Save More Than $20 Million In Pharmaceutical Costs; Connect Low-Income Patients With Affordable Medications
7. Pitcher Joaquin Benoit, PADF Team Up to Send a Much-Needed Christmas Present to Haitis Hospitals
8. Healthcare Scoring System Allows Hospitals To Increase Charity Care
9. ECRI Institute Issues Steris System 1 High Priority Alert and Recommendations: Free Guidance to Help Hospitals Map out Transition to Alternative Reprocessing Methods
10. Philips Helps Hospitals Strike Balance Between Innovation and Value
11. Childrens Hospitals and Clinics of Minnesota Teams With Geek Squad to Open First Ever In-Hospital Precinct
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/24/2017)... , Jan. 24, 2017   Intrexon Corporation ... and industrialization of biology to improve the quality of life ... entered into a definitive agreement to acquire GenVec, Inc ... pioneer in the development of AdenoVerse™ gene delivery technology.  ... expertise in adenoviral vectors and cGMP drug product manufacturing to ...
(Date:1/24/2017)... 24, 2017   Keneric Healthcare , a ... effective patient care products, today announced their partnership ... the reach of both companies by leveraging their ... Angelini Pharma Inc . ... include Keneric Healthcare,s RTD™ Wound Dressing (antibacterial/antifungal).  RTD™ ...
(Date:1/24/2017)... 2017 Stock-Callers.com today has issued research ... ZTS ), Mallinckrodt PLC (NYSE: MNK ), ... Inc. (NYSE: DPLO ). According to pharmaceutical manufacturer ... 2017 for the Generic Drugs industry, including a possible reduction ... current growth, and a speedier FDA approval process that could ...
Breaking Medicine Technology:
(Date:1/24/2017)... New York (PRWEB) , ... January 24, 2017 , ... ... Brazilian butt lifts is on the rise. According to the American Society of ... since 2000. On average, these procedures are performed every 30 minutes of every day. ...
(Date:1/24/2017)... ... 24, 2017 , ... PeroxyChem Food and Beverage Safety announced ... at the International Production and Processing Expo (IPPE) in Atlanta, Georgia from Jan. ... that is used in poultry processing facilities to provide constant, real-time data that ...
(Date:1/24/2017)... ... January 24, 2017 , ... Twelve startups ... of the 2017 Cupid's Cup Entrepreneurship Competition. Chaired by Under Armour Founder and ... The entrepreneurs will showcase their businesses on February 6, 2017, at Under Armour’s ...
(Date:1/24/2017)... ... ... Bellus Medical, a leader in medical aesthetics, today announced that Marek Dobke, M.D., ... will provide physician oversight for in-house clinical studies and hands-on device training, among other ... Professor of Surgery at UC San Diego Health and is a board certified plastic ...
(Date:1/24/2017)... Boston, MA (PRWEB) , ... January 24, 2017 ... ... What They Really Need to Thrive , Well-meaning studies such as the Fordham ... and schools can better serve top students, such as including gifted or high-achieving ...
Breaking Medicine News(10 mins):