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Carena Launches 24/7 Virtual Care Delivery Service for Hospital Systems and Primary Care Clinics
Date:5/6/2013

," said Cliff Robertson , Chief Operating Officer of Franciscan Health System. "Our pilot initiative with Carena provides appropriate medical care to patients who don't require a visit to the emergency room, but can't wait until their doctor has office hours. With this service we can provide needed and convenient care while reducing the after-hours burden on emergency rooms and urgent care facilities. Our partnership with Carena has been a win-win for us and for our patients."

Carena's 24/7 Urgent Care services are integrated with the health system, so patients encounter a seamless experience. After the visit they are referred back to their primary care provider for follow-up.  Chart notes are entered into the system and shared with the primary care provider to ensure continuity of care, and new patients are escalated to the appropriate clinic to expedite making an appointment with a physician.

"Ensuring a positive patient experience requires a turn-key solution including providers trained in telemedicine protocols, supported by a robust technology platform," continued Derrickson. "Over time, healthcare systems may transition to using their own providers, at which point we are able to provide our technology and clinical platform solutions. Until then, we are there for anything they need."

"As healthcare reform rolls out across the country, new reimbursement models are on the horizon," added Robertson. "Implementing virtual healthcare delivery allows us to be ahead of the curve, providing more efficient and affordable healthcare to our patients. We maintain our role as the primary care provider and patients love using this technology – 100 percent of those surveyed say they are happy that their health system offers this service and have been satisfied with their experience. It doesn't get much better than that."

About Carena, Inc.

Carena, Inc. is a Seattle'/>"/>

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