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CareGiver, Ventana Medical Systems, Inc. Remote Instrument Support, Has Expanded to Include the Ventana BenchMark ULTRA Automated Stainer
Date:1/13/2011

to grow revenue through creative service offerings, differentiating products, and driving product and service revenue through increased maintenance contract renewals.

Moreover, the value of continuous remote services is in the reduction of services costs through improved analysis and dispatching of field resources, such that when service engineers are dispatched to a site, issues will already be remotely diagnosed, parts ordered, and materials delivered. The current practice of dispatching resources, having the field service engineer define and diagnose issues onsite, and then ordering the part for later repair wastes considerable time and money from a service perspective. Additionally, it creates an overall negative experience for the customer. CareGiver delivers a whole new paradigm of service delivery.

CareGiver remote instrument support is being commercialized on BenchMark ULTRA platform through a phased implementation approach. The service will be provided for North American systems in Q4 2010, with a planned launch in Europe and the rest of the world in early 2011. Ventana looks forward to continuing its expansion of CareGiver to more products in the advanced staining portfolio and expanding the application's capabilities on both Ventana SYMPHONY and BenchMark ULTRA stainers, effectively enhancing both its commercial objectives and customers' experiences in the process.

About Ventana Medical Systems, Inc.

Ventana Medical Systems, Inc. ("VMSI") develops, manufactures, and markets instrument/reagent systems that automate tissue preparation and slide staining in clinical histology and drug discovery laboratories worldwide. The Company's clinical systems are important tools used in the diagnosis and treatment of cancer and infectious diseases. VMSI's drug discovery systems are used to accelerate the discovery of new drug targets and evaluate the safety of new drug compounds. In addition, the Company offers premier wor
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SOURCE Ventana Medical Systems, Inc.
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